RESTAURANT EMPLOYEE ONBOARDING
Onboarding new employees quickly – And keeping them!
In the wake of the Great Resignation, companies are struggling to maintain an adequate level of staffing for their businesses, and hiring new staff presents a host of challenges and obstacles, including in the following:
This process typically consumes a great deal of time and energy and increases workloads, as managers, supervisors, and seasoned veterans have to keep a constant eye on the new addition to the team. This article covers how to get your new employees up to speed on the basics in just 10 minutes using built-in POS features, such as:
- Table management software
- Labor management tools
Table management software moves customers
One of the most difficult parts of entering a restaurant is understanding where everything is. For kitchen and back of house staff, this relates to ingredients, kitchen utensils, and equipment; for front of house staff, this includes memorizing the layout of the restaurant’s table scheme.
This process is incredibly difficult, often requiring weeks of memorization before employees truly remember it. POS technology simplifies table management by offering:
- A bird’s eye view of the restaurant for monitoring open and taken table times
- Set seating positions to streamline the ordering process
- Split tickets (preset and custom)
Perhaps most importantly, these features streamline the customer service experience. This ensures that even if your new employee does make a mistake, the mistakes can be easily corrected. Furthermore, an easy-to-read user interface allows new employees to quickly identify their mistakes, preventing them from happening again. This ensures a higher rate of employee recidivism and pads your bottom line.
Labor management tools keep your staff on the same page
Your employees are likely going to make mistakes; this is especially true when they are first hired, as they may be working in an environment they may not understand. When that happens, it’s important they have the tools available to reach out for help.
POS technology also includes employee management software on its proprietary systems. This allows managers to:
- Assign employees to custom job functions
- Designate specific permissions to various job functions
- Track hours and employee performance through various reports (labor cost, profit, hours, etc.)
In addition, POS technology also integrates with labor management solutions such as Homebase. These tools focus on helping new employees gain their footing during training. This includes features for coordinating shifts with coworkers, as well as for requesting vacation days. With both solutions working together, managers and new employees can easily know what is expected.
Restaurant employee onboarding conclusion
Getting your new employees up to speed is a difficult task, often involving countless man-hours of intensive training combined with the inevitable probability of an occasional mishap. Above all else, you want employee evaluation solutions that notify you of your employee’s performance while allowing the employee to truly understand their workflow.
Sometimes the process of restaurant employee onboarding is simpler with the help of a trusted partner. For more than a decade, POS providers like talech have been creating solutions designed for restaurant employee onboarding. These solutions fit both the front and back of house, providing concrete data that managers can use to evaluate employee performance. Reach out for a free demo if you are interested in learning more about what we can do for you.