RESTAURANT POINT OF SALE SOFTWARE
Limited employee resources means finding creative ways to serve more customers more efficiently
Restaurants these days are facing a significant staffing challenge. While hiring and retention shortages are recurring issues for the restaurant industry, the current labor market and the surge in consumer demands have added further pressure.
Restaurants are having to find creative ways to deliver a quality dining experience without a proper workforce to back it up. One strategic pivot restaurants are making is using the latest point of sale (POS) technology to help retain workers and serve customers more efficiently.
Modern restaurant point of sale software can cut down on wait times and ensure customers get the attention they need, without exhausting your limited staff.
Why is a POS system so important for restaurants?
Here’s a quick look into the problem the restaurant industry is currently facing:
One way to help begin alleviating certain types of strain on your restaurant is with an excellent POS system. These systems are more than just cash registers—they can help restaurants be more efficient with mobile functionality, faster ticket times and contactless payments.
At its most basic, a point of sale system (POS) is a software system that monitors and tracks the transactional activities of a business. But today’s modern POS systems do so much more than just order taking. They can help you manage your inventory, employee schedules, and improve your customer’s experience. The best POS systems also track data and create reports that help businesses understand their customers, competitors, and industry trends.
Point of sale systems are the backbone of any restaurant; they take time-consuming manual tasks and seamlessly automate them. Not only does automation lower the risk for errors, but it also streamlines your entire operation.
Updating your POS system gives you access to the following benefits:
Utilizing the latest cloud-based technology gives busy restaurants the support they need to make their business more efficient and keep their employees and customers happy. The right system will make it feel like you have more hands on deck than you actually do.
Creative ways to serve more customers more efficiently
To counter the shortage of staff, restaurants are turning to intuitive POS systems that make it easier for employees to track everything, from orders in the kitchen, table reservations, to billing.
The following POS tools allow workers to spend more time giving personalized service to customers:
Mobile functionality is changing the way most industries interact with their customers. The demand for more personalization and flexibility in ordering options has businesses turning to mobile and online ordering.
Another major shift with restaurant ordering options is the addition of third-party delivery services. This new trend is not only increasing revenue for most restaurants, but it’s also a clever way to serve more people without tiring your staff. Enabling online or mobile ordering also has a positive impact on customer experience. One survey found that 43% of people say they prefer to order online when they don’t feel like cooking.
With mobile capabilities, your POS system becomes a part of your staff and takes care of a whole section of your servicing for you.
There are several features to look for that ensures a full suite with mobile options:
- Cloud-based data storage
- Mobile (touchless) payment apps
- Virtual terminals
- Menu management, web-based menus and in-app catalog or menu of up to 100 items with multi-level tax support
- Support for mobile devices, including browser-friendly report viewing
- Variety of payment acceptance options, from cash, credit, debit cards, Apple Pay and Google Pay
- Invoice generation that allows you to build and send invoices easily all from within a mobile app to get paid quicker
- Discounts and promotions, easily add discounts as a percentage or amount of the order. Set them up to happen at pre-selected times such as Happy Hour.
- Reports and insights that send a daily sales summary delivered straight to your portal
With so many tools to help automate every touchpoint in your restaurant, you can free up time for your managers and employees. These modern features also give your customers more dining and paying flexibility.
One of the unfortunate setbacks of a limited staff is slower service, which can negatively affect your customer’s experience with your business. A great restaurant experience means efficiently serving guests and having an optimized journey from their first touchpoint—being seated—to their final one—paying their bill.
Ticket times are especially important during lunch hours when many of your diners have a small window of free time before they return to work.
Unlike traditional paper-based methods, the latest restaurant POS systems allow your employees to take and instantly send orders to the kitchen, print checks, split bills and process payments for customers all from their table.
Table management for faster seating
Your customer’s experience starts as soon as they walk in the door of your restaurant. Having people piled around waiting to be seated is the last thing you want. To start off on the right foot, make sure your hosts are equipped with a POS system that makes check-ins quick and easy. Along with a bird’s eye view of your open and seated tables so your guests can be seated and served as quickly as possible.
Solutions to speed-up ordering
If your waiters and waitresses are having to serve more tables than usual, a modern POS system can streamline order taking and reduce the risk of errors. There are several solutions available with a modern POS system, from allowing customers to order directly from their phones with a QR code, to ordering from a kiosk tableside. No matter how hectic your dining room may get, your customers won’t have to wait for an available staff member to order their food or drinks.
Flexibility and security for quick payments
The final touchpoint in your customer’s experience is paying the bill. With the right POS, you can protect customer data and make closing a breeze by setting custom suggested tip amounts to make sure your servers are rewarded for their hard work.
Research shows that 89% of consumers are more likely to return to your business after a positive customer service experience. Using a POS system to speed up your ticket times ensures that your guests leave feeling good about their experience with you.
QR codes are triggering a new trend in restaurants. Consumers are now able to order their food directly from the menu. With this, customers are able to choose what they want, pay for it, and have it delivered to their seat—without any service staff being required.
The main advantage of this is that customers have an increased level of convenience and control over their food ordering process. It also allows the restaurant to be more efficient as it has less wait time at the counter and can focus on other tasks like preparing and cooking your food.
Almost every modern smartphone can read and execute the commands contained within a QR code without the need for an app or the need for much interaction. By placing QR codes at your tables, customers can simply use their own smartphone to scan the QR code with their camera and open your website.
You can also place QR codes at the front of your restaurants, allowing guests to check-in, place a reservation and enter their party size without waiting for an available host.
What to look for in your restaurant point of sale software
Modern POS systems have become an important part of a restaurant’s workflow. They’re also an innovative solution for an industry that’s still recovering from shutdowns.
You should be able to find a customizable solution to help you perform better, operate faster and provide quality service for your customers.
Some features you should look for in restaurant point of sale software are:
- Easy-to-use: The leading systems are user-friendly and as easy to operate as a new phone so all your employees can take advantage of the benefits.
- Detailed data analysis features: You should be able to monitor your bottom line, track sales and have a clear picture of how your restaurant is performing.
- Table management tools: The best systems give you a birds-eye-view of every available seat, making it easy for you to manage your flow of diners.
- QR scanning: So customers can pay with cash or card without waiting for an available worker.
- Tableside POS options: So customers can order, eat and pay straight from their table.
Everyone in today’s business has to be on their A-game, and investing in new innovations to keep your restaurant point of sales software up-to-date is the best way to stay competitive.
Optimize your restaurant operations and improve customer experience
Your POS solution should be customized and optimized to support your business needs and help you reach your goals despite staffing challenges. Our expert team will help you boost productivity so you can serve your customers more efficiently. The POS pros at talech are ready to team up and provide you with an affordable restaurant point of sale software equipped with the latest time-saving features. Contact us to learn more about our POS solutions or to take part in a free demo.
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