contactless point of sale
Key contactless point of sale features in 2022
With the ever growing competitive marketplace, now more than ever is the time to have lean, efficient operations. In the past, inefficiencies have been very easily tied to their source. However, with business operations becoming more complex by the minute, it’s not so easy anymore. For example, what if you have a great team in food service where everyone contributes, but orders are always late? Any delays have a way of snowballing during rush hour, which can have negative effects on your customer retention.
To avoid this, dive into a deeper analysis and pinpoint the source of stubborn operational metrics that consistently fall short. A multifaceted solution can be found in the form of contactless point of sale systems. This maximizes social distancing and minimizes public contact in a time when it is more important than ever.
Benefits of contactless point of sale solutions
What are some ways that contactless point of sale can improve sales?
- Quicker checkouts enhance customer service, streamline operations, and minimize employer-patron proximity (which is integral during COVID-19)
- Employees no longer need to keep track of customer cards on open tabs at bars.
Here are a few other key ways contactless point of sale features can help you improve your sales revenue, operational efficiency, and quality control.
1. POS transaction analysis
Probably the most valuable managerial benefit of cloud-based POS systems is the reporting services feature. You can extrapolate on sales data in many different ways and produce a report. In the case of retailers, the focus is specifically on contactless point of sale transaction analysis. You’ll want to review the various data points associated with each transaction over a specific time period. Here are a few data points you might be interested in:
Duration of transaction
Time of transaction
Credit Card (Y/N)
First-time customer (Y/N)
Having reporting features available empowers you to gain more insight into customer preferences. You may consider extending offers to customers who use near-field communication (NFC) “touch” payments at your retail store or salon.
Note: Remember to focus on one area of operations at a time if the report is for a management decision.
2. Employee sales management
If you are looking for a reliable way to reward employee performance, then you will need a comprehensive report. Cloud-based, contactless POS systems for iPads accomplish just that. For example, reports on sales by payment type reveal if associates are encouraging customers to use Apple or Google Pay. You can also use a contactless point of sale system to track employee sales per hour remotely.
3. Wireless order management
Restaurants and bars relied on paper for a long time, involving multiple copies going to different points within the restaurant. The manual process of writing these up can not only be cumbersome, but now also pose health risks due to COVID-19. Contactless point of sale systems combat health risks and streamline operations.
Paperless ticket dispatch to kitchen areas allows restaurants to put away paper tickets for good. When servers enter orders tableside, they are automatically routed to the correct service area wirelessly.
Fixed terminals using customer-facing displays (CFDs) allow patrons to see the purchase flow of their order without touching the screen. Wireless order management on contactless point of sale systems similarly minimizes the chance for human error upon order entry.
Explore a contactless point of sale solution for your business
Technology like talech’s helps businesses make the changes they need to become more successful in today’s challenging environment. Your point of sale system is the central hub for all sides of your business. talech can unlock your business operations and give a fresh appeal to customers through contactless point of sale.