Few jobs are as multifaceted as being a restaurant owner/manager. When the dining room is packed and orders are flying into and out of the kitchen, there are dozens of small and large items to address from ensuring sufficient inventory to hobnobbing with customers. When the dinner rush slows down, it’s time to drum up business by cooking up new marketing and advertising strategies.
The glue that binds the many activities entailed in keeping a restaurant running smoothly is a modern cloud-based restaurant point of sales system. Today’s POS systems serve as a one-stop resource that provides up-to-date information on supply status, employee schedules and performance, reservations, sales, table management, kitchen staffing and operations, and the status of customer orders.
By converting your restaurant to a cloud-based POS system, you’re able to improve the level of service you provide your customers, make employees more productive, and ensure that the operation is running as efficiently as possible. Here’s a look at the many ways updating your POS system makes restaurant management more effective and allows you to grow further.
The six key functions of a restaurant owner/manager
Many job titles are explained as requiring that the person “wears many hats,” but the idiom certainly applies to restaurant managers. No description of the duties of a restaurant owner/manager can cover all the roles that the person is likely to play in a typical day, if there is such a thing as a typical day in the restaurant business.
While each restaurant is unique, they all share some basic management characteristics. The hospitality industry site EHL Insight describes the six most important duties of a restaurant manager:
- Administration and operations encompass keeping the front and back of the house running at peak efficiency: cost control, financial reporting, booking reservations, and handling problems as they arise.
- Customer service includes greeting customers, answering their questions, providing them with information that will enhance their meal, and addressing customer complaints quickly and completely.
- Human resources cover recruiting, hiring, and training staff for the dining room and kitchen, as well as employee scheduling, performance reviews, and workflow optimization.
- Supply chain, procurement, and menu planning include researching new dishes, revising the menu, tracking and replenishing inventory, ensuring that dishes meet high-quality standards, and managing vendor relations.
- Compliance, health, and safety require that managers be aware of all licensing, health, and safety regulations; that they establish and maintain policies; and that they train employees to comply with all health and safety regulations at all times.
- Marketing is perhaps the most important duty of restaurant managers, yet it is often neglected in the establishment’s day-to-day operations; it entails communicating the restaurant’s mission and image and creating and implementing promotions to attract new customers.
How a restaurant point of sales system supports key management functions
It has been said that the best technology is invisible. The best restaurant point of sales systems are so easy and intuitive to use that they feel like a natural extension of the restaurant itself. Restaurant owners/managers rely on their POS systems to seamlessly support the management functions they perform every day. A symbiotic relationship with your POS will allow your restaurant to grow and flourish.
Administration and operations
A cloud-based POS system allows you to capitalize on the data it collects about the restaurant’s operations, sales, customers, and employee productivity. The data is stored securely and can be accessed at any time from anywhere with a network link. The systems generate reports that provide insight into kitchen and server productivity, the most-popular and least-popular menu items, upcharge items and requested meal modifications, and inventory management to avoid spoilage.
Diners now expect to be offered a range of payment options and to have more control over the ordering process via mobile devices (whether used by servers or the customers themselves). Modern POS systems offer mobile apps that put more information at customer’s fingertips and empower them to place their orders and pay their bills at their convenience. They also create customer histories that can be used to offer personalized discounts, combinations, and other promotions.
Restaurant point of sales systems boost employee productivity by automating many administrative tasks and providing easy access to schedules and other job-related information. The systems ensure that orders are accurate and complete to avoid delays in customers being served, and they automatically calculate checks that can be paid tableside.
Supply chain, procurement, and menu planning
Managing a restaurant’s all-important inventory presents several challenges. A modern POS system helps minimize spoilage, theft, errors, and other waste by providing a clear view of up-to-the-minute inventory numbers. The systems support unit tracking, variable pricing, and tracking from multiple stations or locations. In addition, inventory counts are automatically integrated with accounting, invoicing, and other business management features to save restaurant managers time and trouble.
Compliance, health, and safety
Keeping up with the licensing, health, and safety requirements that apply to your restaurant can feel like a full-time job, especially in the aftermath of the restrictions mandated in response to the COVID-19 pandemic. Many of the habits diners picked up during the shut-downs are expected to continue, which means your POS system needs to support contactless payments, online ordering, and menu tweaks to accommodate to-go and delivery orders.
No restaurant can survive without a way for customers to find out about it. Your restaurant point of sales system serves as the centerpiece of your restaurant’s marketing strategy, letting you learn more about your customers and enticing them with special deals and promotions tailored to their preferences. The website and mobile app bundled with the POS system communicates your unique passion and your commitment to the neighborhood. It helps spread the word about your holiday promotions and special events and provides new ways for you and your customers to interact.
Owning a restaurant offers many rewards beyond the financial, allowing owners to become a part of their communities and making customers feel like family. By automating many administrative and operational functions, a restaurant point of sales system gives restaurant owners and managers more time to interact with diners and make them feel like they’ve found their home away from home.
When you partner with talech for your restaurant point of sales needs, we understand what makes your business different. We use this information to develop a solution that will work with you and for you. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.
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