The COVID-19 pandemic pressed the pause button on the entire hospitality industry. Hotels and restaurants of all sizes found themselves adapting daily, just like their customers. A significant trend that shows no signs of slowing down is customers’ increasing preference for non-cash transactions, specifically socially distanced contactless payments.
For hotels, restaurants, and other hospitality businesses, pleasing the customer is the priority. Increasingly, keeping customers happy means using a POS system that provides customers with more options, more information, and more control. Tap-and-go credit cards and debit cards, mobile wallets such as Google Pay and Apple Pay, and other virtual payment technologies require point of sale software for hospitality businesses that is as affordable as it is functional.
If you’re considering using this ever-changing economic and social landscape to adapt or upgrade your POS, review these recommendations for the most functional features in hospitality POS software.
Key Features of Point of Sale Software for Hospitality
The path to success for a small restaurant or retailer isn’t that much different than it is for their larger counterparts. Small business owners have to keep one eye on the present and the other on the future. When choosing a POS solution for a growing retail business, you have to address your current needs as well as the functionality you anticipate requiring in the future.
Using a cloud-based POS system provides the scalability and flexibility that allows you to pay for only the features you need today, without high upfront costs for hardware and software, while leaving plenty of opportunity for new features and capacity later.
The systems integrate all aspects of your store’s operation from order and inventory tracking to employee management and customer relations. All the information you need to get an up-to-the-minute snapshot of your business’s status is available 24/7 through a single comprehensive and easy-to-read interface.
Customers have more control over their transactions because they have access to information about the products or services via online or mobile platforms. These POS systems also offer a range of payment options which is more important than ever.
Perhaps the greatest benefit of modern cloud-based POS systems for the hospitality industry is their ability to save managers and employees time by automating many manual processes such as inventory tracking and employee scheduling. Sales reports that provide insight into customer and market trends are just a click away.
An Online Presence Is A Must
Online sales proved to be a lifeline for retailers and restaurants during the COVID-19 pandemic, and they’re expected to remain an important source of revenue in the pandemic’s aftermath. No longer can businesses in the hospitality industry be satisfied with a cookie-cutter website and generic mobile app. Your online presence has to mirror the customer’s in-person shopping experience by presenting your brand and your one-of-a-kind look through your digital operations.
The best POS systems for small restaurants, retailers, and other businesses now include a branded website, 24/7 technical support, and support when getting set up all for an affordable price.
The Ideal Combination of POS Features
Two features that distinguish cloud-based ePOS systems from their traditional counterparts are mobility and scalability. These two aspects of POS solutions are also key for businesses to meet their customers’ expectations without breaking the bank.
Mobile apps are a big hit with customers for their ability to bring the store or restaurant to them and for supporting the shopping and payment features they prefer. The bonus for hospitality businesses is that mobile apps also make their operations more efficient, which reduces costs and allows employees to spend more time serving customers rather than attending to clerical tasks.
Businesses can adapt and save substantially on their POS hardware and software costs because cloud-based POS systems store data remotely and rely on inexpensive terminals, kiosks, and mobile devices to run the POS software. All of the business’s data is safe and easily accessible from any internet-connected device.
Saving Today Helps You Grow Tomorrow
Finding the optimal point of sale software for your hospitality business begins by working with a POS vendor who understands your store’s pain points and the best way to address them now and in the future. Modern POS systems help restaurants and retailers reap the benefits of technology without having to tie up much-needed capital in proprietary hardware and software.
In a period of change, talech has a number of point of sales software solutions that can help your hospitality business adjust operations smoothly. From reaching new audiences to engaging with your existing customers more often, we give you the tools to adapt quickly and with confidence. Get your free personalized demo to see how you can benefit from talech POS.
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