Once the domain of pizza parlors and florists, delivery services have permeated almost every business type imaginable. This has led to a transformation from each business managing its own delivery service to outsourcing to a third-party delivery service. Each industry will see common benefits, as well as have common technical hurdles to address, when beginning a relationship with a third-party delivery service.
Food Service and Third-Party Delivery Are a Natural Fit
Food-related businesses, such as restaurants and pizza parlors, have likely been in the delivery game for long periods of their existence. But increases in liability concerns, including insurance and unpredictable staffing models, have necessitated a move towards delivery outsourcing. Since almost all third-party delivery businesses operate via an app or a website, the technology in a food service business must be on par with that expected by these delivery services.
The POS system used must allow for the free movement of information from one area of the business to another. Ideally, the online ordering website for a food establishment will be mobile-friendly and fully integrated into the third party’s POS software and ordering platform. Finally, the system must be easy to use for customers and staff, presenting them with an intuitive and responsive interface.
The same POS technology that allows restaurants and other foodservice businesses to deliver can also be leveraged to provide a third-party delivery experience for small retailers.
Like foodservice businesses, a website integrated into a high-performing yet affordable POS system is an ideal starting point. This ensures that orders placed online or in person are sent to the appropriate staff member. From here, the staff person can easily coordinate delivery with almost any third-party service, with all parties having visibility into the various relevant statuses, including ordering, shipping, and delivery.
Specialty Businesses Will Find Delivery Options Are Particularly Beneficial
Specialty business owners or niche retailers will find some especially powerful benefits in using a third-party delivery service. Doing so provides an expansion in the reach of their brand voices through mobile-based delivery platforms and their web presence. These options expand even further through the use of POS-integrated invoicing software. This allows invoices to be sent and paid digitally with a maximum of transparency and performance management.
The integration of POS technology into online platforms or invoicing tools presents these businesses with better collaboration options. Scheduling can be made using online software as well that can be read by all parties. Billing becomes easier using invoicing software, so businesses involved in events, such as caterers or florists, get their products to the event on time and receive payment for their services just as fast.
Trade and Repair Businesses Need Delivery as Well
When a plumber comes into your home, the last thing on your mind is whether or not they deliver. But delivery services in repair and trade-based businesses rely on delivery more often than they or their customers think. Parts at the job site are often needed, so why should they leave a job to fetch parts when they can continue working and hire someone to bring the parts to them? It is also important to minimize any easy-to-lose paperwork involved in receiving parts while on the road.
Cloud-based ePOS technology is crucial in accomplishing this in these industries. Using ePOS software makes the entire process paperless, helping field technicians stay organized and focus on the tasks at hand. The rapid delivery of parts builds stronger customer relationships, demonstrating a commitment to getting the job done right and fast.
Supportive Technology Helps Build Third-Party Delivery Service Relationships
Almost every business from any walk of life can successfully utilize third-party delivery services to expand their borders. Building a delivery strategy starts with using powerful POS technology tools to develop a strong foundation that emphasizes the movement of information from one party to another. In addition to providing organic growth, these provide vital aids in building a constructive relationship with customers and your delivery services of choice.
talech will help you add the technology you need to bridge the gaps in your delivery strategy. Whether it is to add assurances that orders are correctly received and processed or that third-party delivery services have been executed, your POS system will be a reliable cog in the center of it all.
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