Salons are typically a place of relaxation and excitement, as stylists use all of their tools and training to create perfection for the client in the chair. But spas and salons that lack the organizational tools presented by dynamic salon point of sale software often miss the mark on being a fully relaxed environment because of missteps and miscommunications. Upgrading the point of sale software to address five key business aspects can help salons eliminate staff stress points and cultivate a more relaxed, easygoing atmosphere.
1. Online Appointment Booking
One of the most confusing and problematic aspects of a salon experience is the juggling of everyone’s schedules. Choosing a POS solution that includes a mobile-friendly booking site gives you a way to automate your appointment management, nearly eliminating this stressful task from the hands of your staff. Your appointment management situation improves even more when your online booking site can be easily integrated into Google calendar with real-time syncing.
In addition to the scheduling basics, advanced POS platforms add elements that enhance the appointment booking experience. Appointment spots can be blocked out to accommodate walk-ins. Also, advanced POS booking systems allow for customers to choose their preferred stylist, and can even allow a customer to read stylist profiles to help them make a selection. Auto-reply options are a must, as are automatically generated confirmations and reminders.
2. Mobile Payment Options
Another easy way to introduce an improvement in the customer experience is through the ability to accept mobile payment options. Giving the customer the ability to pay while still in the chair keeps your reception desk clear of lines while giving a stylist the opportunity to promote the maintenance products you sell in your salon. The mobile payment options you choose must include a mobile app that can be installed on a smartphone or tablet.
Giving your stylist a mobile app speeds up the overall transaction process, which helps to prevent appointments from running long. The most effective mobile payment apps include the ability to create a product and services catalog that can then be directly tied to your POS inventory and sales tracking database. This keeps your inventory straight, helps to balance your virtual ledger, and is a valuable tool for monitoring staff performance.
3. Staff Performance Tracking
Determining who your most productive stylists are in your salon has largely amounted to visuals and guesswork. Although you could eventually figure it all out by manually matching together tip rates, product sales, and appointment rates, why not let your POS system manage all of this for you? The all-inclusive methods used to obtain and manage data simplify the ability to monitor staff performance using automatically tracked metrics.
For example, when you have powerful POS data analytics in place, you can quickly create a customized report that pulls some pretty revealing numbers. Items like tipping rate, revenue generated per styling hour, or the volume of product sold will yield indications that a stylist is a strong performer, or needs some additional coaching. This not only helps your business but can allow you to take on a mentorship role that can lead to you attracting top or emerging yet unproven talent.
4. Inventory Controls Management
Rarely is the term “inventory management” seen when talking about the business side of running a salon. This is not only highly inaccurate but can have serious ramifications down the road. Running out of products or missing out on new trends in hair coloring can quickly change your salon’s trendy reputation into one that is associated with your grandmother’s generation. The high element of risk in being wrong about inventory makes inventory management one of the core best practices to follow.
Innovative salon point of sale software will automate much of what goes into effective inventory management. Tracking products from order to sale, determining to price, and knowing what to start eliminating and what to start adding, are all revealed using the data obtained by your POS system. The advanced reporting and monitoring capabilities allow you to build a proactive approach to product inventory and the deepening of customer relationships.
5. Boosting Your Business
Increasing revenue is the name of the game for all businesses. However, salons are in a unique position to take a relaxed stance on what customers want, but yet to be firm in recommending a change in styles or product to better complement the customer’s appearance. Achieving this comes in part from your stylist, partially from your inventory, and largely from the data, you use to manage all of the moving pieces in your salon.
Customer preferences? Those can be stored as data in a POS system. Preferred stylist? Also stored in your POS solution. These all work to boost revenues, which in turn makes balancing costs, growth, and profits easier to achieve. The data management and reporting tools within an innovative POS solution keep your virtual eyes focused on the bottom line by pointing out risk factors so that you can take immediate action.
Salon Point of Sale Software Helps Build a Strong Future
Technology is often the last piece of the puzzle for a salon-based business. The powerful data management tools included in innovative POS solutions can reveal vital information to help evolve the business. Not only does this reduce potential financial losses, but helps you in building a proactive salon business strategy that entices both new and old customers to enter your salon, only to emerge more confident and relaxed than they thought possible.
Putting talech in the technology driver’s seat in your salon means the end of staff scrambling about. We use the experience we have gained in other salons to build a POS solution that helps drive your business forward and lends to your positive reputation.
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