Adding advanced technology to your store’s toolbox introduces newfound abilities that renew how you operate. Retail ePOS solutions are renowned for delivering the perfect mix of business software and hardware tools you use, including data analytics, intelligent inventory controls, and the option to use mobile devices. An ePOS platform will ultimately lead to the raising of expectations within your customer base thanks to these innovative ePOS functionalities.
Implementing an ePOS system will also mean greater expectations for yourself and for your employees. You have spent the money for advanced sales and inventory performance tracking, so it makes sense to utilize the same technology to apply an improved management strategy to your daily operations. An ePOS system will present you with a handful of key abilities that can be used to ramp up your game and the sales game of your staff.
Drive Employee Sales Conversion Rates Upward
Retail ePOS systems introduce new methods for the harnessing of sales data that can yield greater insights into sales performances. The integration of powerful ePOS data management tools with innovative on-the-go sales and inventory reporting is a powerful combination. These tools work to promote proactive customer service by providing your sales staff with the ability to build a white-glove shopping experience for every customer.
An important tool that can be leveraged to help your staff achieve greater results on the sales floor is mobile devices. Using a mobile device, a salesperson can easily access a customer’s purchasing history, and make informed product recommendations to help an indecisive customer. Also, a mobile device will provide instant access to inventory, limiting the time a salesperson spends away from the customer while giving your staff the ability to special order options you do not have on-hand.
Monitoring overall sales conversion rates and breaking them down on an employee-by-employee basis is simpler and more accurate when using an ePOS platform. Important sales statistics of interest, such as commissions or tracking the ratio of time spent with a customer compared to the final sales tally, will help you to quickly identify and address potential weaknesses within their customer-side manner. This will also keep your sales staff striving to improve.
Create Transparent Performance Metrics
Perhaps the most off-putting aspect of employee performance reviews is a lack of understanding by an employee as to how exactly they are being rated. An ePOS solution can make performance metrics easier to understand. Also, an ePOS system will allow you to provide daily performance reports to each of your employees so both of you can track progress together and add training or other incentives to build up to higher levels of productivity.
Data can help struggling salespeople excel by shifting the performance focus from their failures to their successes through custom reporting. For example, if the salesperson has a sales conversion rating that is below average in the evening, but is at the top of the class in the afternoon, a simple and data-backed solution would be to schedule the salesperson for afternoon shifts. You can quickly solve many of your staff production issues just by using the reporting provided by an ePOS system.
Other areas of your business can be added to the list of transparent performance metrics that you monitor for overall performance. For example, the accuracy of exchanges and returns—common pain points in the retail setting—can be monitored in real-time and give you the ability to quickly make a correction before a costly mistake leaves your store. In addition to reducing lost revenue, you also gain a new tool in your fight against inventory leakage, but without making any direct changes to the way you operate.
Leverage Your ePOS Tools to Make Jobs Easier
Managing your team, though made more effective by leveraging metrics and performance monitoring, is not all facts and figures at the end of the day. There is the endless juggling of shifts to cover your operation hours, training on new products and procedures, and a cycle of coaching that can vary wildly from person to person. Any one of these on their own can add hours you don’t have to your own work schedule, but not when you are properly utilizing your ePOS tools to make all of your jobs easier.
Staff will grow to appreciate the high-tech features of an ePOS platform in all aspects of their job roles. Checkouts are faster and smoother and allow for quick adjustments to be made at the register. Also, promotional sales and discounts can be easily applied using data that is updated in near real-time in the background. All of this in place means that the menial tasks associated with inventory management largely become automated, setting a positive and productive tone for everything they do.
It will not just be the jobs of your staff that are simplified with the addition of ePOS technology. You will gain time-saving help in many of your team management tasks, including shift scheduling, payroll processing, inventory monitoring, and the nightly balancing of the books. Other late-night tasks, such as tracking sales tax revenues or deciding on which fall trends to stock, will be greatly simplified when you have ePOS technology acting as a knowledgeable personal assistant.
Adding Retail ePOS Solutions Is an Asset for Employee Management
Retail ePOS solutions have matured as a must-have business asset for generating growth and effectively manage your business. More good news about ePOS systems in a retail system is seen when these same technologies are applied to how you manage your sales team. In addition to providing them with improved and highly accurate performance feedback, you strengthen the trust you have with your staff through transparency and by making performance metrics better understood.
Adding emerging ePOS technology to address all of your business needs is easy with talech by your side. We view your business as an investment and will spend the right amount of time to ensure that the ePOS features you choose are optimized for in-depth team management.
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