A key component of the restaurant business that often does not get deserved attention is takeaway services. Sometimes, diners would like to enjoy a meal from their favorite restaurant, but either lack the time to sit at a table or are seeking a change of scenery. No matter the conditions, it is important for a restaurant to have a well-defined takeout policy in place; one that is supported by comprehensive takeaway ePOS tools.
Despite advances in ePOS technology, many restaurants are still heavily reliant on manual processes and phone calls to provide takeaway services. Coordination with delivery services is another aspect of the takeaway process that is screaming for the high-tech help that a customizable and affordable ePOS solution can give. If you haven’t yet considered an ePOS solution to streamline your takeaway processes, the current state of ePOS technology makes it a perfect time to start.
How Can ePOS Systems Improve Order Accuracy?
Mistakes in an order are one of the biggest complaints expressed by restaurant customers getting takeaway. Often, the discovery is made once a customer returns home and opens the bag, only to find missing items or meal options that are completely wrong. The inconvenience this causes, as well as the overall disappointment, can tarnish your reputation with the customer forever, regardless of the efforts made to make things right.
Tools within an ePOS system can help you build customers’ trust in your takeout process and minimize the damage caused by errant orders. Data is the key ingredient that enables an ePOS system to help you monitor orders for accuracy. This, when combined with the advanced reporting and monitoring capabilities of ePOS software, gives you the opportunity to track orders and make corrections before the mistakes end up in the customer’s bag.
An online web presence further serves to reinforce ordering accuracy, especially when a branded restaurant website is integrated into the ePOS system. Instead of sloppily jotted down orders or relying on staff to understand callers placing phone orders, an ePOS-branded ordering website can streamline orders in a clear, organized manner that introduces next-level accuracy into the takeaway process.
Do ePOS Solutions Have Tools to Help Prioritize Orders?
Another long-standing issue that has caused order delays and unhappy takeaway customers is the inability to prioritize orders. Your takeout customers will likely have higher levels of speed expectations over those sitting at your tables. Traditional kitchen lines operate on a first-in, first-out basis, relying on printed or handwritten paper order slips lined up on a slide, each being pushed down as the orders on the end are filled. This system does not serve the takeout customer and can cause frustration or a loss of their business in some cases.
An ePOS system can help you proactively mitigate this by introducing functions that present you with options to better balance and prioritize orders, both in-house and takeaway. In addition to letting customers order and pay via your website, they can set a preferred pickup time while monitoring their order once placed. Internally, staff can quickly prioritize takeaway orders that are approaching their pickup times, helping you to deliver quality meals to everyone in a timely manner.
Is a Takeaway ePOS Supportive Solution User Friendly?
One last issue with the restaurant takeaway process is its user-friendliness. Does your staff sound friendly when they take a call during a rush time? Can the customer or the staff member hear each other over the loud din within your restaurant? Small details, such as bad connections, bad handwriting, or menu changes that have not been adequately communicated, all contribute to creating a non-user-friendly takeout process.
The customer-facing assets of an ePOS solution, such as an ordering website or the ability to pay online, must all be easy to use. They must also contribute to a flawless takeout experience—orders have to be accurate and ready at the time the customer wants, within reason. By working with an experienced restaurant technology provider, you gain the ability to more easily implement an ePOS solution that boosts the performance of your restaurant as a whole.Instituting powerful restaurant takeaway ePOS technology is something the engineers at talech will build in accordance with your unique needs. We work with you as a partner to learn your business operations inside and out, so the final ePOS solution will be your most valuable asset.
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