Point of sale systems are a defining characteristic of modern cafes. The best are all-in-one service and management platforms that combine business software with mobile hardware to modernize service and meet all the decade’s emerging trends.
Paper is out, and digital is in. Orders need to be taken online, by phone, and in-person—simultaneously. Not to mention, loyalty incentives are expected.
Every coffee bean ordered, every coffee sold, and every staff member’s every action can be analyzed for efficiency, customer experience, and future growth.
Digital tech is essential to a successful café, and you need to know how to use point of sale solutions to be your best business.
A Café in the Cloud
Digital point of sale (POS) solutions pull together every aspect of working café life into a central, easy-to-use hub. Discrete, mobile devices such as iPads and smartphones replace the disconnected collection of registers and hand-written orders, while cloud-based software delivers the best business tools in a single touch-screen simple platform.
When you learn how to use point of sale tech you can introduce a more efficient flow to your café. Staff communicates with digital accuracy to reduce mistakes; low profile payment and ordering terminals unclutter your ambiance; and, you can draw on the convenience and power of online and smartphone connections to take orders from anywhere at any time.
A digital POS system places you at the center of your business, whether you’re actually in-store or not. As all the business software is available online from any Internet-connected device, the first step toward learning how to use point of sale tech is thinking about how you currently work and how you want to work.
How to Get Started with POS
If you’ve tried using large-scale, expensive service systems before, then switching to a mobile POS solution is going to be a liberating experience. For starters, the investment is almost risk-free as the leading providers utilize cloud computing to deliver subscription-based services that spread the cost of hardware and software out over monthly fees, most of which are cancel-anytime.
The install itself is just as painless. In place of heavy cash drawers to collect payments and chains of hand-written notes to place orders, everything can be simplified down to sleek iPad terminals and discrete tap-n-go mobile card and smartphone readers.
With minimum fuss, the focus of your working life can switch from managing equipment to managing a café with the help of everyday tech, like the phone in your pocket.
When you know how to use point of sale tech properly, your café runs as smoothly as the fresh-made coffee you specialize in.
1. Introduce an Ambiance
The low profile of digital devices lets you open up your service space and not center customer interactions around a cluttered counter and cash register. Table service, iPad orders, and mobile payments mean staff and patrons alike roam unencumbered through your café and you can turn over every last inch to décor, sound, and lighting that matches the blends you’re serving.
2. Create Digitally Accurate Inventory
Digital tech is great at counting—it’s what computers were made to do. Once you convert your purchase orders, invoices, accounting, and inventory to digital, you can crunch all sorts of numbers in real-time and keep a constant, accurate count of everything you have, need, and want.
3. Streamline Orders
No café is an island in the 2020s. Whether you’re waking up the business hordes on a busy street corner, or rejuvenating neighborhood folk on a quiet street, you can expect reservations, orders, and inquiries of all sorts to pour in from a range of sources. And you need a POS system that can handle it.
A digital solution will let you take online, in-person, and phone orders through a single system and pass those orders directly to the barista, chef, or wait staff member who needs to know. It’s like being everywhere at once.
4. Manage Menus, Tables, and Tabs
A POS solution can also turn a busy service into a movable digital puzzle. From a single iPad terminal, you can manage table and seating positions, split bills, create tabs, and just generally react to whatever demands are being made on your increasingly popular hangout.
5. Offer Multiple Payment Options
The customer experience doesn’t end with that final morsel of cake. You can let your diners linger longer in their surroundings with minimal fuss by offering a variety of hassle-free mobile payment options that let them settle the final bill with a tap, wave, or emailed invoice.
6. Help Staff Help Themselves
You’re not the only person who’ll be using your smooth new POS systems, so it’s important there’s a benefit for all your staff. The touch-screen simplicity of a digital solution should make operation intuitive and easy-to-learn, and you can turn over responsibility for logging timesheets and tips and organizing the roster to the team members themselves by granting them access to a built-in online portal.
7. Encourage Customer Loyalty
Digital tech gives you the power to create. With greater control over your inventory and access to customizable cards and programs, you can make loyalty incentives that belong to your unique business and encourage repeat visits to your particular brand of coffee and cake.
With a little right-brain thinking you can place your logo, personality, and passion into every customer’s phone or pocket.
8. Learn from Your Own Sales Reports
Finally, when you really know how to use point of sale tech, it becomes a teaching tool. The leading systems all include data analysis and sales reports as standard in their best packages, and the results can provide practical financial outcomes that reduce waste and maximize the smallest of successes.
You’ll use the same system to understand your business as you do to run it, and that kind of efficiency can make a big difference to your bottom line.
How to Use Point of Sale to Improve Sales
The goal of all this tech innovation is to help you build a better, more profitable business. Introducing low profile devices, making ordering and paying easier, and keeping the most popular menu items in stock should improve the customer experience and let you create a unique environment people will want to revisit.
On the other side of the counter, the cloud-driven flexibility and accessibility of digital POS business tools should help you realize your best ideas by letting you work when and how you know works.
Point of sales tech may be the defining aspect of modern cafes, but what you do with that potential is what will make the difference in your business success.
The POS solutions created by talech can deliver all the best of 2020s tech to your cafe. We can help you streamline your business so it can be managed from anywhere you have to be, while giving you the freedom to create something unique.
Want to learn more about point of sale for cafes?
Get your free Demo