With the loud bustle of a full dining room and a very busy waitstaff, it can be difficult to consider that there may yet be some room for improvement in your business. Take a moment to pause and observe how your staff operates during their daily routines. Are there any places where steps can be saved? Now think about the core features contained within restaurant ePOS software; can any of these address some of the extra steps your staff goes through to provide top-notch customer service?
A moment of observation will undoubtedly reveal ways in which you can eliminate productivity bottlenecks and provide even better service to diners. One of the most time-intensive tasks is the moments of direct contact between servers and customers. It is here that the technical foundation on which ePOS solutions are built can have the greatest impact on the quality of service you provide, the responsiveness of your staff, and your ability to turnaround tables at a faster rate.
Ending Manual Tasks Through Core ePOS Functions
One of the first gains restaurant owners begin to enjoy is the ability of ePOS functions to turn time-consuming manual tasks into tasks that run behind the scenes. By reducing the number of steps that are involved in each worker’s typical day, you eliminate time wasted and add minutes into their day. This means more time spent taking care of your customers and less time spent hovering over a POS or computer terminal screen.
The kitchen staff is no longer dependent on sneakernet inventory, keeping all hands on the line and the plates heading out into the dining room. An ePOS system can be easily integrated into modern kitchen display systems, which give them and you a centralized, live view of what is going on in the dining room. Any upticks in volume will give you the ability to proactively add more staff to the line or to shift them to other tasks when business slows.
End of the night tasks, such as balancing the register and the disbursement of tips, is all accomplished using ePOS tools:
- Balancing receipts can be accomplished on a running tally basis, meaning that you can quickly check on how balanced your books are as a shift progresses.
- Tracking tips and ensuring that they are given to the right employees, or properly split if tip sharing is used, is another task that becomes a time-saver by making it a highly accurate and automated ePOS task.
Using ePOS Opens You Up to Mobility Options
One of the most exciting and game-changing elements of an ePOS system is its ability to offer exciting mobile options. The use of mobility provides the most productivity gains through the ability to equip staff with mobile devices to perform many of their tasks. These devices—in particular iPad tablets—keep your staff on the floor or at their kitchen stations to provide a continuous layer of customer service coverage and to keep your plates and diners moving.
Here’s how it works:
- Staff will approach a table with your menu on the screen.
- After tapping in a customer order, it will be immediately sent to your KDS.
- There, the kitchen staff will build the order, with used ingredients automatically being reflected in your inventory controls, and will notify the server once complete.
- The server picks up the order, delivers it, and then returns to checkout the customer at the table.
These steps ultimately help translate to reduced wait times and allow servers to attend to more tables.
The customer will notice a marked difference in the quality you provide with mobile devices in play. Vastly improved order accuracy, the staff’s ability to pull up a customer’s history at the table for meal selection coaching, and faster delivery of their meal are just a few examples of things that will definitely catch the eye of the customer. And, the use of mobile devices can have another long-lasting impact on retaining your customer base and building a stronger market presence.
Giving Customers a Greater Say in Their Dining Experience
The customer service oriented features in an ePOS system can take mobility technology and allow customers to dictate the flow of their dining experience. The blending of ePOS functions and the flexibility of mobile technology is what ultimately enables this to be possible. There are a variety of trends that are being seen in restaurants now that do just that and have been largely responsible for fueling growth, even when many assume that restaurants would be struggling.
One such trend is the placing of ePOS tablets at each table. Diners are seated, and instead of being greeted by a server, begin their experience by placing orders using the tablet at their table. Beverages and food are served as they are ordered, with the customer retaining control of how quickly items arrive and by dictating their order of arrival. Finally, instead of trying to get the attention of a server, the customer uses the tablet one more time to pay their bill before departing.
Another trend that has rocketed forward into the minds of restaurant owners and customers alike is contactless dining. This allows customers to place orders online for later pickup or delivery and broadens the reach of your brand. When this strategy is supported by an innovative ePOS system, restaurant owners gain the ability to easily manage incoming data from multiple points of sales and still be able to analyze for in-depth monitoring of sales and inventory trends.
Restaurant ePOS Software Requires the Nuanced Touch of an Expert
Uncovering all of the features that come included in a robust ePOS solution is a large undertaking. It would be unrealistic to expect yourself to solve the riddle of what ePOS functionalities would best serve your restaurant. Engaging a POS expert that can lend vast amounts of combined technology and restaurant business experience will leave you with a powerful set of tools that brings order and pay capabilities to your tables and leaves manual processes to a new set of automated tools.
You may first feel tentative about adding new technology to your restaurant business. The ePOS experts that talech can offer will invest the necessary time to help you yield strong dividends out of a small technology investment.
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