Optimal ePOS software for takeaway is like insurance against poor service. It sits at the front line of everything you do to keep your customers happy, from making sure the chicken salad arrives on time, to guaranteeing there’s enough chicken to make the salad in the first place.
No longer just a point of payment, ePOS can become a central hub of all the most important aspects of your diner, restaurant, café, or QSR. It can monitor your inventory, automate relations with providers, keep an eye on the performance of staff, and of course, give every customer the chance to pay their bill their way.
Choosing the right solution helps limits the frequency and severity of potential service disasters, such as:
- Communication breakdowns
- A kitchen crisis
- Missing ingredients
- Lost customer information
- Customers with a grievance
- Unreliable staff
Preparation and execution are the keys to the kind of service that wins customer loyalty, and having personalized ePOS software for takeaway for your business makes them easier to achieve.
Upgrading ePOS Software for Takeaway Delivery
Upgrading your ePOS solution is the same as upgrading your restaurant and paving the way for efficient takeaway service.
It starts at the register. No longer a clunky cash box, the first and last point of contact with your customers can become a multimedia platform for expanding the dining experience, capturing diner information, and linking all the backroom preparation with the critical service performance.
Each service team from front-of-house to kitchen to management can have access to a mobile, iPad-powered terminal that transmits visual messages through touch-screen simplicity. From these stations—and from any internet-connected personal device—any team member can monitor live orders, settle accounts, and manage tables, while also getting ready for the next service by making purchase orders, completing rapid stocktakes, and running sales reports that reveal how buys what, when, and how often.
This kind of ePOS software for takeaway—once designed to suit your specific business—gives you a control that limits the damage any service crisis can throw at you and your team.
1. Communication Breakdowns
Service is all about sender and receiver. Orders flow through several different inputs to your kitchen, drink stations, and servers, often making multiple stops on the way. Interruptions to that flow result in mistakes, waste, and unhappy customers.
A digital ePOS streamlines the whole process by passing in-house, online, and phone orders through the same channel. Online menus are tied directly to kitchen displays, and takeaway orders can be clearly labeled to avoid confusion. ePOS uses simplicity to create order.
2. A Kitchen Crisis
The leading ePOS options recognize the multifaceted nature of modern kitchens. They are equipped with multipoint features that allow you to send tickets to specific areas of the team to cut down on confusion and limit the repetition of information during a hectic service.
You should be able to customize your solution to meet the unique needs of your kitchen and the talents that run it. That includes the way ingredients are ordered and monitored.
3. Missing Ingredients
There are few things more upsetting for a loyal customer than being told their favorite dish is off the menu. Unexpected demand is one thing, but your cupboard should never run dry because your inventory has become overwhelming.
A digital ePOS system can provide a live count of your stock, but more importantly it can be automated to take care of purchase orders against established benchmarks. You can also use an ePOS system to manage and automate your invoices, making it easier to stay on top of your supplier relationships.
4. Lost Customer Information
Customers are as loyal as the service that greets them every time they visit your restaurant or café. Many are investing time into their relationship with you, and if they walk in one day to find their benefits and information have vanished from your system, or been forgotten by your staff, they’ll feel they’ve lost out.
A central ePOS system for takeaway delivery holds all the customer information you can gather in a single platform so it can be quickly retrieved at the flash of a card or the tap of a PIN.
In practical terms, this information can also be combined with other data to reveal the success and failures of your business
5. Customers with a Grievance
Despite the accuracy of your ePOS solution and the dedication of your staff, minor mistakes will happen. The most effective way to resolve customer complaints is often through the bill. In order to offer discounts, refunds, and incentives, though, you have to have complete control over your register.
The integrated nature of a digital solution means it’s easy to account for the mistakes and subsequent apologies on the bottom line.
Going further, you should be able to use your ePOS setup to offer unique meal deals and other incentives, from creation of the barcodes to correct accounting.
6. Unreliable Staff
Your staff is a physical representation of your business plan, but idea and execution are not always the same. You can use the data analysis features of a quality ePOS solution to reveal the impact each member of your team has on your bottom line. You can trace the efficiency of service, the flow of revenue, and the rates of waste across any reasonable time period to discover your most valuable team members.
Like many of the features above, there’s an extra dimension to this potential. You can use the connectivity of the ePOS platform to empower your strongest team leaders to manage their own shifts, timesheets, training, and holidays, freeing up more time for yourself.
ePOS Software for Takeaway Delivery Solves Problems
If you’re in control, you can act. Digital ePOS solutions are all about giving you as much control as you need to effectively run your restaurant your way. From the software that stocks your fridges to the mobile payment options that make takeaway meals simple and convenient, digital systems minimize mistakes and improve service.
At talech we understand that your POS solutions have to prevent and solve practical problems. That’s why we customize every application to the unique demands and stresses of each individual restaurant, cafe, or QSR we work with.
Want to learn more about ePOS for takeaway?