Cafes rely on making a personal connection with their customers by offering them a safe and comfortable place to relax with their favorite beverage and a delicious nosh. That heart of the cafe business hasn’t changed in decades, perhaps centuries. That’s why it’s understandable if cafe owners are a bit suspicious of new technologies that are pitched as “game-changers.”
When a truly rewarding innovation comes along, cafes are more likely to be won over by the positive experiences their counterparts have with the technology. That’s the case with cafe ePOS systems. The best way to demonstrate the benefits of cafe ePOS is through the stories of businesses such as the Wild Strawberry Cafe in Newport Beach, California, and the U.K.’s Spitroast Kitchen restaurants.
How ePOS Systems Bring Mobility to Cafe Management
Wild Strawberry Cafe owner Natasha Kazic founded the business in 2011 as part of her mission to share with others the joy of healthy eating as part of an active lifestyle. Natasha’s approach to life is summed up in a single sentence:
“Think positively and exercise daily, eat healthy, work smart, stay strong, build faith, worry less, read more, and be happy.”
The cafe is proud of its commitment to healthy food. “We’re an organic place,” Natasha explains. “The whole concept of the business is to make everything from scratch and serve it fresh and with a positive attitude.” The traditional POS system the cafe installed initially was costly and time-consuming, so Natasha decided to try talech after the service was recommended to her by a friend.
After the cafe installed an ePOS system from talech, Natasha was thoroughly impressed by the simplicity of the cloud-based system. She also noted how much more control she has over the management of her cafe. “I actually don’t have to be [at the cafe] to input an item if necessary… I can do it from the comfort of my home. I can access all the daily transactions, I can keep track of what is going on in real time from my phone.”
Natasha notes that the talech ePOS system lets her track sales as they occur. “If I see that they’re getting busy, I can help them out myself. At the end of the day, I can look at all the charts and compare this week versus last week or this month versus last month.” The cafe ePOS system is so easy to use that even Natasha’s 13-year-old can access it.
How ePOS Systems Bring Mobility to Cafe Management
The farm-to-table movement is taking off in countries and cities around the world, including in Liverpool, England, which may be best known as the birthplace of the Beatles. The port town of 500,000 residents has always had an international flair that includes a great mix of quality cafes and restaurants.
Among the popular dining establishments in the city are the three locations of the Spitroast Kitchen, which specializes in the “ancient” method of cooking chicken on a spit-roast above a fire or high heat. The restaurants take pride in using local produce and seasonal foods as much as possible to serve “nutritious, fresh produce prepared the right way.”
Spitroast Kitchen has been using talech’s ePOS system for more than six years and credits the systems for facilitating the restaurant’s expansion to new locations during that time. Toni Garden, Spitroast Kitchen’s Operations Manager, has found that talech’s clear and intuitive interface reduces the time required to train new employees to use the system. “You can pick up the system’s software really quickly,” Toni says. This is especially important since the restaurant employs many young people. “This is software they’re absolutely not going to have a problem with,” she adds.
Molly Gannon, Spitroast Kitchen’s Restaurant Manager, highlights the benefits of the mobile POS system for servers. “With the iPads,” she says, “you take the order at the table and, as an example, they take the drink order, hit send, and while they’re taking the food order, the guys behind the bar are making their drinks.”
Sales Data Available Anytime Makes Planning More Efficient
Spitroast Kitchen’s Toni Garden explains the importance to the restaurant of having 24/7 access to its sales, inventory, customer data, and other information. Prior to installing the talech ePOS system, the business calculated its product needs for the coming week using pen and paper. “You wouldn’t really get a sense of how much you were selling or even what your best selling products were,” she says.
“You can’t really be in the office all day,” Toni adds. “Having access to this kind of information quickly means you can do your job more efficiently. You can get back on the floor, work with the staff, see the customers.” Toni’s advice to cafe and restaurant owners is to find an establishment that’s using talech and “go in and ask them, because they’re going to tell you it’s worth investing in. Seeing talech work in real time, it sort of speaks for itself, really.”For the Wild Strawberry Cafe and Spitroast Kitchen, the success of their ePOS installation is the result of working closely with a vendor who takes the time to learn about the unique aspects of your shop and customizes a solution tailored to your needs. A major benefit of ePOS for cafes and restaurants is how much more efficient and productive they make managers and employees alike.
When you partner with talech for your cafe and restaurant technology needs, we devote our time to identify your business challenges. We use this information to work with you to apply an innovative POS solution that levels the playing field.
Want to learn more about POS for cafes and coffee shops?