Your cafe is a perfect place for modern POS technology to shine. When successfully integrated within your operations, it can positively impact the effectiveness in which you keep your lines moving, maintain high-quality food and beverage standards, and ensure order accuracy.
Touch screen tills for cafes are easy to install and help cafe owners like yourself accomplish all of the operational goals described above. Implementing touch screen POS registers into your cafe will provide a critical evolutionary step towards your cafe and your employees performing flawlessly (regardless of your sales volume) when addressing the most cumbersome bottleneck points within a cafe’s customer service process.
Improve Order Accuracy and Submission Using Visual Menu Tools
There is one very noticeable area where switching to a touch screen till will have an immediate impact: order accuracy. Touch screen POS registers present you with the game-changing option of presenting your staff with a highly intuitive visual menu that ensures a high degree of accuracy when customer orders are accepted. Clear visualizations of your menu will also improve the speed at which orders are taken, which will contribute to keeping the line moving.
Using a visual menu on your touch screen tills will not lose their accuracy or effectiveness if placed in front of customers. Self-ordering kiosks can serve as automated POS tills, utilizing the same vivid and easy-to-understand visualizations that will help customers make their order selections. This reduces any order-related questions and decreases your reliance on the traditional checkout line.
Online menus, although not usually associated with POS registers, are an important component when using a touch screen till at the checkout counter. Cafes that are interested in allowing customers to place orders online for later pickup will need to invest in a concise and visually intuitive online menu. This menu should be the same menu that is displayed on your touch screen registers for consistency.
Speed the Pace of Transactions Using Line-Busting Techniques
One of the most attractive elements of using touch screen POS tills is that they do not need to remain anchored in place. Using mounted tablets as your POS register touch screen will empower you and your staff to utilize various line-busting techniques. Line busting can also free up more hands to fulfill orders and can lead to the introduction of kiosk ordering and payment stations.
An entire customer transaction can take place without the customer having to ever arrive at the front of the line. Leveraging mobile POS features in conjunction with tablet-based touch screen terminals means that orders can be taken and paid for in an instant, allowing the customer to leave the line and wait for their order at a table or your takeaway counter. This allows for more customers to be served without sacrificing quality.
Customers looking to build or redeem loyalty rewards can create more time spent in an already growing line at the counter. This is another area where utilizing touch screen tablets for line busting can contribute to rapid turnarounds. An employee can quickly access a customer’s account to ensure that their purchase is recorded or that any rewards a customer earned have been properly redeemed.
Take Steps Towards Reducing Food and Beverage Preparation Time
The use of touch screen POS terminals directly impacts the data used to analyze all of the moving pieces of your cafe. Staff accuracy and productivity can be better tracked, giving you the opportunity to provide additional guidance or training in specific areas. Touch screens that are used as ordering kiosks can give you valuable data points for adjusting menu options and how they are displayed.
Lastly–and most importantly–is the ability of touch screens to contribute to the reduction in the time it takes to build an order. Consistently presenting your food and beverage line workers with accurate order information will allow them to get into a rhythm of fulfilling orders without the need to pause and ask for clarification. This keeps the kitchen and beverage lines moving just as fluidly as the customer line.
Data will be an important element in reducing food and beverage preparation times by providing insights into what should be pre-staged. For example, if 70% of your food orders between 7 am and 9 am are yogurt-based, keeping more yogurt and the most popular additions to your yogurt-based dishes easily accessible can greatly decrease the amount of time required to complete orders and get them into the hands of waiting customers.
Touch Screen Tills for Cafes Are More Than Just Hardware
Adding touch screen tills into the process flow of your cafe will present you with multiple ways in which to improve efficiency while getting customers through the line faster. These devices open the door to a variety of line-busting strategies when based on tablets, and give you new points of data that can be used to improve how you operate. These benefits alone make moving to touch screen tills worth the investment.
To successfully integrate touch screen tills for cafes into your establishment, you will likely require POS-industry expertise. The valued consultants at talech will work to understand your exact pain points and develop an all-inclusive POS solution that not only brings touch screen technology into your cafe, but also helps you use this technology to operate more efficiently.
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