One form of business that is very much on-the-go is the home repair servicing industry. With “offices” largely residing in the front seats of vehicles or a space on the kitchen table at home, those working within this industry have long been craving a way to do better business, faster. Although technology and home repairs rarely go hand-in-hand, the rapid evolution of mPOS companies’ ability to provide scalable, high-tech POS solutions to mobile businesses is changing this perception.
Mobile POS systems are highly customizable and can be adapted to businesses of any size. The mobile nature of the repair servicing industry makes mPOS a perfect technology fit for supporting these businesses. The blend of web-based services and app-based tools will provide almost every repair technician with the supportive business toolkit required to streamline their businesses and keep their focus on their customers’ repairs.
Automate Scheduling Using mPOS Technology
One of the most trying aspects of a home repair technician’s job is knowing where and when they need to be at a home. Paper scheduling and taking calls while on the road can be prone to mistakes, such as double bookings or under-booking time. There’s also the risk of service calls not being completed in one appointment due to the technician not having the needed parts or tools. These mistakes can soil your repair service’s reputation and lead to service calls exceeding initial cost estimates.
These are areas that an mPOS solution can have an immediate impact on. Selecting an mPOS provider that gives you an online appointment booking service will drastically change how your repair business operates. Presenting your customers with a one-click booking site that displays your servicing options along with pricing will immediately improve your ability to respond to their requests and will ensure that nothing is missed during the repair process.
The booking solution provided should present you with the option to send auto-replies for booking confirmations or reminders via SMS text or email. It should also allow customers to select the repair technician of choice, as well as request an appointment directly from your website. An mPOS booking solution will give you the ability to block out time for emergency bookings and establish criteria for auto acceptance of appointment requests.
Improve the Invoicing and Payment Process
Getting paid for services rendered is another crucial element of business success that too often finds itself on the back burner in the course of a repair technician’s day. Invoices are scribbled hap-haphazardly on an invoicing pad, where the copies can then be too easily damaged or misplaced. Payments are conducted in cash, personal check, or by jotting credit card information down on scrap paper for later processing. As you can imagine, none of these options emphasize “innovation” or “security.”
A key component of an mPOS solution is its ability to provide a mobile app to accomplish many of your business’ daily transactions. The most suitable mPOS app for home repair technicians will include a customizable in-app catalog for parts and services, and allow for service charges to be added or discounts to be applied. And of course, the mPOS app will allow you to accept payment from digital wallet providers like Apple Pay and Google Pay in addition to accepting major credit or debit cards.
Although the majority of mPOS apps do not provide invoicing due to formatting difficulties, many mPOS solution providers will have web-based invoicing tools available. These should give you the ability to generate an invoice online and send it to the customer via email. An online invoicing tool must also allow you to include a link within the invoice that directs the customer to your payment website so they can submit payment via credit card.
Maximize the Benefits of Advanced mPOS Business Features
A great feature that adds to an mPOS solution’s ability to maximize your ROI is the power to use the provided app to access and manage your business from anywhere. Possessing the ability to take all of the most important business functions on-the-go will allow you and your technicians to build efficiencies into your workdays. In addition to better payment management and the ability to offer more payment options, you and your technicians will be able to track payment statuses, inventory, and time—all from one app.
The mPOS app will serve as the primary inventory and sales tracker while you and your technicians are out in the field. The app provides immediate access to key pieces of business data, including a daily sales summary to monitor overall business health. Also, any data analytics or reporting features that cannot be utilized within the mPOS app should be made available via a web portal by the mPOS provider to ensure full access to all valuable business information.
The ability to track inventory while on-the-go is a standout feature of a cutting-edge mPOS app. This allows for the tracking of supply usage so that any used parts can be quickly replaced. It will also show an alert when certain parts should be removed from the catalog due to a lack of demand. This allows you to gain a competitive edge by reducing the money that is tied up in parts that collect dust, providing you with the ability to instead invest in the parts you really need.
Need Help Choosing From the mPOS Companies on the Market?
The ability to deploy cutting edge mPOS technology to home repair service technicians can modernize your business through the power of app-based support tools. The difficulty arrives when trying to select from all of the mobile POS solutions on the market and finding the one that is well-suited for your business. You want an mPOS solution that delivers cutting-edge, affordable technology while providing top-notch support, all contained within the confines of a powerful mPOS app. To meet these requirements, consider partnering with talech.
With talech Mobile in your pocket, you gain more than a powerful set of mobile business tools. We partner with you to build the right blend of web-based and app-based tools so that you can keep your focus on satisfying your customers’ repair needs with a high level of service.
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