Staying ahead of the industry curve has always been a top priority goal for businesses regardless of the world’s overall economic performance. In today’s day and age where advancements are happening by the second, it can be difficult to keep up. Of all the current innovations being introduced, there is one that would significantly improve the flow and strategy for small business owners—an electronic point of sale (ePOS) tills.
What Are ePOS Tills and How Do You Best Use Them?
You may be wondering: What are ePOS tills? And how can they help your business? Fully answering these questions starts with an examination of the common pain points and challenges small businesses face, and how ePOS tills help solve them. This will help you better determine which ePOS features or hardware are business-critical.
How Do I Gauge the Business Impact of POS Hardware?
Hardware is one of the most crucial—yet often overlooked—aspects of a business technology platform. Selecting the hardware used in your business requires just as much thought and planning that goes into choosing supporting software or determining business goals.
But how much of an impact can your till have on your ability to conduct or promote your business? The simple fact is that your POS till can have a significant impact on how you run your business or engage with customers. Unfortunately, the traditional POS till is ill-equipped to meet the expectations of the modern consumer. This is exactly where the versatility and next-gen functionalities of ePOS-based tills can step in and help improve processes and experiences.
Leaning on ePOS tills in your business allows you to conduct all business tasks from your till. This presents you with a powerful and versatile POS toolset that delivers a positive set of benefits both behind the scenes and in customer-facing areas of your business. These benefits will serve to help you develop deeper customer relationships through your newfound ability to run your business at a higher level of efficiency.
Can ePOS Hardware Make My Business Better?
One of the most critical advantages delivered through the use of ePOS technology is the ability to run all of your business tools from one central hub. Having access to all of your business tools from your ePOS terminal serves to build a more efficient staff by presenting them with new ways to perform their daily tasks. The intuitive, modern interface very closely resembles a smartphone’s interface, making training and device support much simpler and faster to accomplish.
Introducing a mobile hardware platform into your business opens up the possibility of using iPad tablets as your ePOS terminal of choice. This can provide any business with a modern and sophisticated appearance and reduce clutter at the counter, making your business more appealing to the customer’s eye.
Utilizing ePOS tills empowers your employees to build a better customer service strategy. Having access to all of a customer’s past history and personal preferences on the screen right in front of them allows them to craft a white glove, personalized experience. This deepens the relationships with your regular customers while building a positive reputation as a business that cares.
Do My Customers Really Care About What POS System I Use?
It may seem as if your choice of POS hardware does not contribute to a customer’s view of your business. But this is another instance where glossing over hardware can have a significant negative impact, especially if competition heats up in your marketplace. Differentiating yourself from competitors will require you to stand out in very noticeable ways. An ePOS system can pack quite the punch when it comes to turning a customer’s head in a variety of ways.
The features and benefits that staff use to deepen their relationships with your customers are the same ones that will catch the attention of your customer base. Imagine this from your own experiences of being a customer: How would you feel if the salesperson seemed to know exactly what you wanted? What would it be like if the transaction went so smoothly that it felt as if you were making a purchase from home?
This is precisely the type of experience that the right ePOS hardware can facilitate. Whether you decide on detachable, mounted iPads, or choose to use portable card readers for payment processing, it all contributes to the service experience a customer has with you. It is this acute attention to detail that creates satisfied customers.
Integrating ePOS Tills Into Your Business for a Modern Experience
The basic difference between an ePOS till and a POS till is very similar to comparing flip phones to smartphones. While capable of performing basic mobile phone tasks, flip phones—like POS tills—fail to deliver an elevated experience. An ePOS till is the smartphone of the POS world. It presents you with hardware options that can be used to attract the customer’s attention while adding efficiency building tools to your operating infrastructure.
Knowing just what ePOS tools you need and what till hardware is best for your business is exactly what a POS expert like talech can help you determine. Talech can provide you with a complete ePOS solution coupled with a high level of training so you can realize its maximum benefits from the moment it’s installed. This ensures that you are in the enviable position of having your POS technology work for you, and not the other way around.
When you work with talech, you obtain a partner that matches the best of ePOS hardware and software technology to your business needs. Once installed, you’ll be fully trained and ready to educate your staff on realizing the ePOS system’s maximum benefits.
Want to learn more about ePOS tills?