In the digital 2020s, business tools can make all the customer experience difference during an evening out.
The software and digital devices you use to keep track of sales, communicate between the front of house and the kitchen, and maximize your spend can also help your guests enjoy the perfect meal.
Mobile POS systems for restaurants, for example, can ensure the right order reaches the right table in the right amount of time, and that you have enough control over your inventory to throw in a dessert wine on the house.
The tech that helps you run your business can also increase its appeal.
Mobile POS Systems Have Practical Advantages
The cash register that once ominously stood guard over the door to your restaurant has been given a digital makeover in the modern era. That old cumbersome hardware has been replaced with sleek, discrete tablet or iPad-driven digital hubs that take up no more room than a menu and act as the backbone for your entire business.
These new devices are a mix of mobile hardware, such as tap’n’go card readers and touchscreen order taking, and cloud-based software that can be accessed anywhere and any time and gives you control over everything from purchase orders to live sales figures from the same all-in-one platform.
This new way of integrating all your business tools and tasks into a single point of control results in a more efficient restaurant, and more relaxed customers.
Two Sides of the Same Digital Coin
A mobile POS system for restaurants improves dining for both managers and their guests by turning the key pieces of an attractive business model into a series of easy-to-manage digital transactions.
By replacing handwritten orders with electronic messages, monthly stock takes with living inventory, and leatherbound bills with discrete emailed receipts, a digital POS solution helps smooth out the evening for everyone.
Here’s how some of the must-have POS business features double as crowd-pleasers:
Comprehensive Digital Inventory
Every entry made into a central digital POS platform is recorded and integrated against every other piece of detail. Future supplier deliveries, current stock levels, and the evening’s sales information combine to give you a living inventory you can use to make better buying decisions.
How it improves service: The days of having to return to a table and tell disappointed guests you’ve run out of the swordfish are over. A living inventory gives both the front of house and kitchen staff details of everything that is available, running low, and in need of a sales push.
Table and Position Management
Upgrading to a central POS system lets you convert your floor plan to a movable, flexible, instantly manageable digital layout you can manipulate in seconds. Your table and position management software helps you plan for the service ahead and adapt to any walk-ins that complicate matters.
How it improves service: Being able to make setting and service adjustments on the fly eases congestions, decreases wait times, and lets customers swell and shrink their parties as the celebration dictates.
One of the key features of a POS system is its ability to handle the known and unknown variables of a busy service. By equipping staff with iPad-powered terminals for transferring orders to the kitchen, you make sure the right message is sent and received every time. You can build-in modifications and dietary needs to every meal on the menu and replace complex conversation over the pass with direct, typed, visually coded tickets that can be understood easily.
How it improves service: This goes to the bottom line of restaurant appeal—did you get exactly what you ordered within a reasonable time of ordering? Customers should be empowered to alter a menu however they see fit, and a digital system dramatically limits misunderstandings.
Secure, Cashless Payments
Adding a mobile POS system for restaurants gives you the option to take the cash register to your guests, rather than making them gather around a big black box or hand over their card to a stranger. The handheld and mobile devices now available are small enough to be left with the bill, or you can do away with an at-table transaction altogether and offer emailed invoices.
The plug’n’play nature of a POS solution also lets you offer a range of secure credit, debit, QR code, smartphone, or third-party payments so no customer is ever caught short.
How it improves service: Mobile payment options are discrete, flexible, and safe so the final bill need not be the defining note of an evening meal. Customers who know they have a range of payment options available to them are going to be more comfortable and relaxed throughout service.
When all your business tools share a common platform you can combine the data within them to learn about your customers and your business. Real-time reports have become key features of POS solutions and can reveal how the most popular dishes, peak dining times, profitable regulars, and effective staff come together to create your bottom line.
Every piece of information you have about your restaurant helps you make better, more profitable decisions about how to run the place.
How it improves service: The better your favorite restaurant knows you, the better your dining experience will be. When the chef is aware of your favorite dish, the staff your favorite wine, and the maître d’ your favorite table, the higher your chances of a great evening. Plus, the discounts and incentives offered in loyalty packages make a positive experience more accessible.
As with the other features above, customer analytics are a win-win for customers and managers and enhance the chances of a successful evening for both.
Mobile POS Systems for Restaurants Please Diners
The 2020s are defined by digital tools and devices, and the better businesses they help build are naturally going to be more appealing to customers. In the restaurant industry, that means giving customers more control over their own dining experiences and reducing the human errors that can prevent that from happening.
A mobile POS solution gives you greater control over your restaurant so you can better serve your guests.
The digital business tools designed by talech can help improve every aspect of your restaurant. From electronic inventory apps to online ordering to digital menus and connections, our POS products are built to spectacularly serve the restaurant industry.
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