What exactly does “the best” mean? Product and service promotions all love to use the phrase, and too often customers exploring these options end up disappointed. The same unfortunately applies to POS technology, where the myriad of “best” options on the market often ends up either not fitting the needs of the modern cafe or coffee shop, or just simply falls flat. That leads many cafe and coffee shop owners to then wonder, what exactly makes a POS solution the best POS for cafes and coffee shops?
The answer to this question is simple, yet complex: there is no one size fits all answer. Instead, there are several points to consider when choosing a POS system for cafe or coffee shop use. These points, when combined together, will give you an effective baseline that can be used for selecting the best POS platform for your business. And, they will also aid your search for a POS partner to guide you through the finer details of what you must get in any set of POS tools.
A Thorough Examination of Your Business is a Crucial Starting Point
The very first action item that needs to be accomplished is taking a good, long look at how you are currently operating. There are several common questions to ask yourself, including:
- In what areas would technology have the most impact?
- Where are manual processes slowing you down?
- What are the most commonly voiced pain points by your employees?
- When I am a customer, what technology impresses me the most?
Seeking out and examining each of these key questions will serve as a valuable guide in what functionalities or features would make up your perfect POS solution. Building out a plan from these key points of information will allow you to build in your mind what a perfect POS fit looks like in your business.
Cloud-Based POS Technology Swings the Doors Open Wide to New Possibilities
A very common POS technology trend that has had a universal positive business impact is cloud-based POS software. The benefits of moving your POS software from an on-prem model and into the cloud grants you access to a new world of accessibility, security, and versatility. With your data and software running in the cloud, you can instantly regain the space used by internal computer equipment, while gaining another layer of security by not having any physical devices that can be breached or stolen.
Cloud-based software and apps walk into a business hand in hand, introducing the exciting elements of mobility. Line busting techniques, such as self-ordering kiosks, can be implemented to take the bite out of long waits at peak times. Apps allow you and your staff to access business tasks from anywhere, and the supporting hardware adds an additional flair to how you operate and how your staff engages customers, giving your brand a natural jump upwards and creating an engaging environment.
Mobile Devices Add a High-Tech Feel to Customer Service and Atmosphere
The agility that the cloud introduces into your business operations is taken to the next level when used in conjunction with mobile devices. Adding these—iPad tablets in particular—present you with some exciting new options, such as:
- Reduced counter space requirements.
- Introducing tableside ordering capabilities for customers.
- Detachable mounts to allow staff and customers alike to feel empowered.
- Adding a sleek, sophisticated feel to your cafe atmosphere.
- The ability to take orders and payment at the table.
Customer service improves greatly with these options literally on the table. Order accuracy may vastly improve, and staff responsiveness will not go unnoticed, especially in peak times when everyone seems to be in a hurry. By mitigating the rush, you create a never-ending feeling of relaxation, which serves as a draw to customers and staff alike.
Impactful Data Analysis Drives Overall Business Efficiency
Data is the one behind the scenes element that can make or break any business, and yet it is the one crucial element that is often missed. Data tells you the full story of what is going on inside of your walls by revealing the unseen through easy to read reporting and monitoring alerts. Accurate and complete data management that is powered by your POS solution will give you the tools that will help drive business efficiencies to stronger and better-defined levels.
Predictive data analysis is a must-have tool regardless of the size or nature of your business. Having the tools and data in place to see into the future limits losses due to misaligned inventory controls, while seeing trends develop. Your POS solution can empower you to be proactive and make accurate, customer enticing adjustments as data trends indicate. This places you in a position of staying a step ahead of all aspects of your business, giving your brand a commanding lead over the others.
What Is Ultimately the Best POS for Cafes and Coffee Shops?
Determining which point of sale solution is the best one for a cafe or coffee shop setting comes down to your own specific needs. This means that the POS solution provider you select must offer flexible POS options that can scale to your changing business volumes and process flows. This allows you to remain flexible while still retaining innovative POS tools that will help to drive your business model forward.
Leaning on cutting-edge POS technology in your cafe or coffee shop presents you with decisive competitive advantages. The experts at talech will work with you to identify the best POS options for your scenario, with flexible and custom options that can be added at any time. This gives you the technical power you need to confidently stride into a higher level of doing business.