Getting the most out of the sophisticated tools that an innovative POS solution brings to the table requires a feature-rich point of sale mobile app. A key part of your POS solution discovery process will be to take a long look at the apps being provided by a cloud-based POS system to see if they meet the basic requirements that are commonly needed for the on-the-go business. There are several mobile POS app features that are considered “must-haves” when your business mobility means business life.
1. In-App Product Catalogs Maximize your Flexibility
Being on the go makes it more of a challenge to update lists and menus to reflect changes in the products and services you now provide. Additionally, you must maintain a constant vigil over the inventory you rely on, making an in-app product management catalog a necessity. The POS app you use must also give you the ability to organize your business in ways that make your life easier and helps you use creative approaches towards customer engagement.
The best POS apps for heavy mobile users allow for the creation and organization of dynamic product lists. These will also allow you to safely store these lists in the cloud, which means that you always have the ability to view or make necessary changes. The app will also present you with options to create categories that can be as granular or as generalized as your business needs dictate, maximizing your ability to manage your inventory lists on the fly.
2. App Security for Deeper Data Protections
Mobile devices are the likely choice of hardware for businesses that need to move around. This elevates security a bit higher on the list than businesses that have the option of using wired, always in place, POS terminals. Keeping the valuable business and customer data you store safely in the event of a lost or stolen device means you need a POS app with extra layers of security. The additional security layer must be easy to use, and yet fully protect your mobile devices against prying eyes.
The top-rated mobile POS apps will allow you to set a sign-in pin of at least six digits, making it much harder for an unauthorized user to make a correct guess. Better yet is the ability to utilize biometric authentication, such as the fingerprint identification available on iOS devices, which adds an almost uncompromising layer of security to your devices. Another important key component of iOS devices called dark mode prevents you or your staff from inadvertently exposing customer data to other customers.
3. Effective Management of Any Type of Transaction
One key problem area that always seems to catch small business owners at inconvenient times is having access to their sales records. Whether it is viewing an open order, or reviewing a closed order for mistakes or refund purposes, these can be challenging to view without the right mobile app sitting in their pockets. As you go about your day, you must have the ability to view and interact with any transaction regardless of its current status.
Using a POS app that allows you to interact with your sales transactions has two primary purposes. First, having the ability to review transactions at any moment helps you to reduce the risks associated with product leakage. You get visibility into order accuracy, as well as the ability to monitor returns and exchanges to guard against loss. This leads to the second purpose of viewing transactions, and that is to streamline the customer experience to make it easy and stress-free.
4. Expand Payment Types Available to Customers
As your brand interacts with the surrounding world, you will inevitably encounter a broad range of customers offering to pay for their products using an even broader range of payment types. The mobile app you choose must allow you to accurately track and enter these into your POS system to keep your accounting records and financial forecasts precise and reliable. Some of the most important payment types you will need your app to effectively handle are:
- The ability to accept swipe or EMV cards, both credit or debit.
- Cash transactions must automatically be entered into your POS system.
- Your app must provide a way for manual card entry while maximizing security.
- Split tender transactions, for example, 50% on a credit card, and 50% paid by cash.
Accepting these basic forms of payment from customers will allow you to execute almost every transaction you will encounter while giving you confidence in the numbers your financial statements reflect back to you.
5. Utilize Customized Order and Receipt Options
Perhaps one of the most sought-after features in a mobile app is its ability to make edits and customize an order while also issuing an accurate receipt. Adding detailed descriptors, such as customer requested notes, cart discounts, delivery fees, or tips, simplifies, and speeds up transactions. Other nuances, such as applying categorized tax rates, only further serve to create a fulfilling if not accurate customer experience.
You should also have the ability to further customize receipts, choosing whether or not to display suggested gratuity rates, delivery fees, or even customer loyalty points. Also, your POS app should offer a choice of receipt delivery options, for example, offering a customer to send their receipt via SMS text, email, or presenting them with a no receipt option.
Learn More About Point of Sale Mobile App Benefits
The right mobile POS apps will provide your business with a multitude of benefits. The ability to carry all of your business apps with you in your pocket means you can remain productive from anywhere in your business. Mobile apps present you with some game-changing customer enticements and give the level of customer service you provide a large step forward. Getting the right blend of mobile apps, POS technology, and usability will require some assistance from a valued POS solutions provider.
The mobile POS solutions that talech implements for small businesses bring mobile apps to the forefront of small business technology. Mobile POS technology is built to bring the best technology fit into your business. We blend our expertise with your goals to apply an innovative POS solution that levels the playing field.