QSR owners like yourself have quite the set of unique challenges to face. The fast-moving nature of QSRs involves extreme ups and downs and can include some precarious customer service moments. The customers that come into your business are usually hungry and in a hurry, making mishaps like forgetting condiments or order fulfillment delays detrimental to customer retainment.
Effectively addressing these customer-facing situations, as well as behind-the-scenes operations, such as rapidly changing inventory levels or sudden changes in staff scheduling, requires a high-tech touch. Implementing a POS solution that can handle your high volume is just the start; you also need to have the best QSR point of sale equipment. This ensures that any gaps in productivity or customer service are filled in and armored, thereby ensuring a successful, smooth business operation.
Can’t-Miss Benefits of QSR Point of Sale Equipment
Modern QSR point of sale equipment can provide a multitude of benefits that will significantly improve your operations. There are many different equipment options that each provide their own unique benefits, but when these powerful pieces of equipment are combined to form your full POS solution, you will maximize the capabilities of your business.
1. Cloud-Based POS Software Provides Security and Flexibility
QSR cloud-based technology provides you with an expansive, flexible, virtual equipment platform from which you can easily branch out. Cloud-based POS systems give you nonstop access to your business software and the data that drives it forward. The ability to harness the power of the cloud will change how you manage your QSR while also widening your margins.
With your data and applications tucked away safely in the cloud, physical security becomes less of an issue. Encrypted data transmissions keep your customer’s data safe and keeps you fully PCI compliant. Cloud-based POS software presents you with the opportunity to expand the reach of your brand, operate at a broader scale, foster multichannel engagement with your customers.
2. Apps Bridge the Gap Between the Physical and the Virtual
Accessing your cloud-stored POS information and data would not be possible without a set of POS apps. The tools within POS apps form a virtual bridge from your business to a powerful cloud-based computing platform, giving you access to the same data and business management tools that large scale enterprises have. Not only do you gain a robust set of data analytics and tools, but you can better leverage mobile technology to improve the customer experience.
For example, you can access your app from home at closing time to ensure the cash drawer balances. Using your app, you can monitor your cash drawer balances in near real-time, allowing you to proactively address any shortfalls. You can also proactively respond to low-ingredient alerts by making menu modifications from anywhere, thereby mitigating potential customer service interruptions or inaccurate inventory restocking orders.
3. Tablets and Smartphones Streamline Operations
Utilizing tablets and smartphones for your checkout counter, food prep areas, delivery drivers, and work-from-home hours gives you and your staff the ability to access your powerful cloud-based business applications from anywhere with an internet connection.
In-person ordering can be streamlined using mounted tablets with your app installed as kiosks. Customers can utilize your app to place mobile orders, schedule a pickup or delivery time, and even set up recurring orders. Staff can also practice line-busting techniques during peak hours, using a tablet or smartphone with your app to take orders while customers are standing in line.
4. Scanners and Mobile Card Readers Provide Mobility
Integrating scanners and mobile card readers furthers the modern customer experience. With these tools, accepting mobile payments is simple. Using a small plugin that connects to your mobile device, all customers have to do is quickly swipe their cards or insert their EMV cards. You can also utilize your mobile device’s camera to scan barcodes for quick and easy additions to your inventory. This gives your staff the ability to operate completely untethered and gives them the freedom to be proactive in quickly addressing issues as they arise.
5. Seamless Wireless Integration to all Hardware Peripherals
It becomes evident relatively quickly that some hardware devices cannot be made portable. However, this does not mean that they must limit your freedom of movement. Having a top-notch POS system in place will provide you with several options to wirelessly connect all of the hardware equipment in your QSR without sacrificing valuable counter real estate or ambiance.
Modern mobile devices, in particular Apple-based devices such as the iPad or iPhone, allow businesses to wirelessly connect all of their hardware with minimal effort. Either through your business wireless network or via Bluetooth, your iPads or iPhones can quickly connect to the nearest receipt printer or kitchen display device to allow orders and payment information to be seamlessly transmitted and fulfilled.
Which QSR Point of Sale Equipment Do You Need?
An area often looked over in POS implementation is selecting the QSR point of sale equipment required for your business to operate at maximum efficiency. Your POS system should be helping you make money, and not require costly fees or your valuable time to maintain. Enlisting the knowledge and business acumen of aPOS technology expert will help you ensure that any POS solution you use will be operating at its peak performance.
Partnering with talech for your QSR point of sale equipment requirements gives you the expert guidance needed to get the job done. We devote our time to identify your business challenges, helping to address the ones you see today while setting you up to face the challenges of tomorrow. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.