You have spent the time painstakingly drawing out and implementing every small nuance imaginable in order to build your perfected business idea. Your passion and vision are vividly apparent in all of your customer-facing offerings, and your staff is well-versed in projecting your concisely designed brand voice out into the world. Doesn’t it make sense then to apply the same passion and effort towards selecting your POS solutions provider?
Choosing one POS provider from the sheer volume of point of sale system companies that are out there can feel like finding a needle in a haystack. Not only does this not need to be the case, but it can actually become an enjoyable, smooth sailing, experience. All you need to make choosing the best POS solutions provider is a shortlist of comparison points. These will quickly eliminate the companies that do not match your company philosophy and will make your POS vendor selection more fruitful.
Be Wary of Terms Such as “Free” or “Trial” Features
One of the most common terms used by POS providers to draw in customers is the word “free.” The unfortunate reality of this is that, just as in life, free is most likely not free. Underlying fees in the form of subscriptions, limiting contracts, or having to pay to unlock features are very common. Many of these, when added up over the lifespan of the POS solution, will exceed the cost of a fully paid, no-strings-attached POS platform.
The headaches that come with the use of POS software that promises free or low-cost options are simply not worth the stress. Support is often very limited and may come at yet another additional cost point to your business. This makes using POS companies that offer free, trial, or subscription-type services a no-go for smaller businesses. Avoiding these can alleviate the stress of unknown expenses, and will give you a POS solution that is better catered to your operating requirements.
Does a POS Provider Offer Customized or Modular Solutions?
One area of vital importance to a small or medium-sized business owner is the ability to piece together a set of POS tools into one, continuous, POS system. The benefits of choosing a POS provider with flexible and scalable POS technology options include:
- Better control of costs through the ability to eliminate functions and features that do not apply to your business.
- Data compatibility will be guaranteed, regardless of which area of your business it originates.
- Predictive data analysis is highly accurate and more revealing of emerging trends.
- You can easily add computing power as your business grows.
These are some very important benefits to a small business owner and are largely dependent upon a provider’s ability to present business with customization or modular installation options. This gives you the ability to expand the capabilities of your POS solution as a proactive response to changes in your industry. You will find yourself a step ahead of the curve and will be able to solidify your market position as a result of having the exact POS tools for at just the right moment.
One caveat of seeking a POS solutions provider that offers this modular approach to POS systems is pricing versatility. Having the ability to easily add features to your POS solution is great, but not if it comes with contract restrictions or out-of-pocket expenses that exceed the value of your current POS solution. It will be important to ensure that adding, or in some cases subtracting, POS features from your platform can be executed without sacrificing your budget or the support you receive.
Support Must Go Beyond Break/Fix Options
Comparing multiple POS solution providers will require you to take an in-depth look into the level of support they each provide. Some questions to ask include:
- Will their support be available when you need it?
- What level of support is included with the purchase of a POS platform?
- Is support only available for a limited time after purchase?
- How do they manage software upgrades and security fixes?
- Can you easily initiate a request to replace defective hardware?
- Do they include lifecycle management as a part of their support offerings?
It is crucial that you purchase a POS solution that includes a high level of support that is available when you need it the most. This minimizes lost revenues due to hardware or software downtime while keeping all of your data secure. With a rock-star support model backing you up, you can approach each and every customer with confidence, knowing that your focus can remain on them while your POS partner watches your back.
Which Point of Sale System Company Is the Best?
Determining a true fit between your business and a POS systems consultant is a process that can be streamlined by doing some initial research. Any costs associated with your POS platform should be fully transparent, and not include hidden fees or upcharge costs. Contracts should be flexible and supportive of the ebbs and flows of your business. Finally, you need a POS provider that gives you top-notch support in all areas of your system and helps you to achieve maximum ROI.
Utilizing the skills and experience that talech can offer ensures that the POS system you receive is well suited for your business, budget, and support needs. We see your business as an investment into ours and will strive to build a POS platform that makes your daily processes easier. Let’s start our relationship today by signing up for a free demo to learn more about how we can support your business dreams.