The rapid improvements in POS technology have introduced some exciting new elements into small businesses. Many of these emerging technologies have created scaled-down versions of data and software functionalities that were previously reserved for large-scale Enterprises. However, having these powerful features at your fingertips presents new challenges.
The learning curve has grown with the coming of innovative POS technologies. As these new feature sets become more commonplace in the small business world, the need to bring staff up to speed through the acquisition of POS system experience grows proportionally. But don’t worry; it will not be necessary to offer up scholarships to the local technical college. In fact, giving your staff valuable “stick time” behind the controls of cutting-edge POS tools can be fun and easy.
Break It Down into Logical Pieces
Maybe you’ve heard of the K.I.S.S. principle, aka, “Keep it simple, silly,” approach. In the case of teaching a small number of staff in a small business model, especially in industries with high turnover rates, this single acronym can be the difference between a well-versed employee, and one who makes costly errors. It is important to make training as quick and efficient as possible.
The game-changing elements of module-based functionalities and intuitive interfaces make gaining experience in POS systems a breeze. Not only does this allow you to add or remove features easily as the nature of your business changes, but the natural sorting of POS features into logical units helps your employees learn in smaller pieces. This enhances knowledge retention and presents you with the option of breaking POS usage and access down into role-based pieces.
Having your POS solution functionalities and process in clearly defined modules helps you to introduce roles into your business. This includes much more than the benefits of role-based accesses or training; it can also give you a firmer grip on your payroll and performance monitoring as well. An innovative POS solution will allow you to assign role-based performance metrics and salaries, which can in turn boost production through performance and role-based incentives.
Promoting Staff Training Through Incentives and Rewards
Building high levels of experience in your workforce are directly impacted by your ability to deliver the right mix of learning tools and real-world experience. The worst time to discover an employee’s weakness is when they have an angry customer standing in front of them, and It is important that all of your staff can handle whatever the world throws them in their daily activities. You would hope that your staff would be invested in this learning, but unfortunately, sometimes they need a push.
Leaning on incentives and performance bonuses are proven to increase the amount of investment made by an employee. Determining what this should look like in your business is going to depend on an employee’s role, as well as the number of hours they work. The role-based nature of many innovative POS systems makes this easier to accomplish and gives you the tools required to monitor the progress of your staff as they achieve the goals you set for them.
Having advanced data management functionalities within your POS platform will present you with multiple options to monitor performance. Reports can be customized and viewed from the convenience of an app, making it possible for you to watch your business while you are away. A POS-provided app will also allow your staff to track their progress against established performance metrics, providing them with valuable transparency into how you are monitoring their experience progress.
Practice Makes Perfect
Using incentives and rewards in exchange for a quicker understanding of POS systems is a model taken by many, but unfortunately with sometimes flawed results. In many cases, employers see the completion of an employee’s training as the end of the process, when instead it is just the beginning of the journey. It has long been proven that the best avenue for knowledge retention is the ability to apply what has been learned in a simulated or, where possible, real-world environment.
While it is fairly unrealistic to create a sandbox in which employees can practice their newly acquired skills, there are ways to still cement the theories learned with the realities of modern business. Working under the watchful eye of a more experienced member of your staff, or your personal mentorship, will both serve to boost the confidence of junior employees and will harden their skill sets so that they can help you in your mission to build a long-lasting, successful, business brand.
Do You Need Help Giving Your Staff POS System Experience?
Experience in any particular skill is highly sought after for one important reason: the mistakes that come with learning have turned into wisdom. Trying to build up the experience levels with highly capable, powerful, POS technology on your own will be a large investment of time and patience. Perhaps it is better to take advantage of the training and experience building exercises that a top POS solutions provider can provide for your staff?
Turning your staff from hunting and pecking their way through your POS system into experts at navigating all of its features is what talech stands ready to accomplish for you. We will develop training protocols that can be used to refresh the skills of current employees or build up the skills of new hires. Contact us today for a free demo and more information on how to bring cutting-edge technology to your customers through the experienced and knowledgeable staff.
Want to learn more about how talech can help develop POS system training protocols?
Get your free Demo