There are very few things more exciting for a business owner than the implementation of cutting-edge technology. However, having that freshly unwrapped bundle of unleashed potential at your fingertips does come with its own set of rules. Taking the time to discover all of the options in a new point of sale solution can be an enjoyable experience unless of course, you need an immediate return on your investment.
Modern POS solutions come with a fairly steep learning curve, making self-discovery of how all of the functionalities work must be short so that you can start to maximize the benefits of your investment. Unfortunately, many POS solution providers fall short on the point of sale software training they provide to their customers. This should provoke you to elevate the questions around available training and support options closer to the top of your POS system shopping list.
What Ideal of POS Software Training Should you Look For?
While you cannot choose a POS platform based solely on the vendor-provided training, it needs to be at the forefront of discussions. Determining what level and type of training that would be a perfect fit for your business should be added to your desired POS solution features. Although some of your training needs will be fairly unique to your staff and operating requirements, many will be common attributes that other small businesses seek out as well.
Some of the most common bullet points that you most definitely should look for in terms of POS vendor-provided training include:
- Customized training that focuses only on the POS features that will be in use.
- Easily accessible and concise documentation that can be used as a reference at any time.
- Role-based training options.
- The ability to conduct training for new employees or existing staff members moving to new roles.
- Training modules should be easy to understand and engaging to your staff.
Having these items makes for a more complete POS training experience. Staff will be better able to nimbly maneuver through your new software, and you will be better equipped to manage your business to its fullest potential. Also, you will find that your support requirements will change significantly, thanks to everyone having a more thorough understanding of the software. This will be noticed by your customers through the confidence your staff will exhibit.
Training Helps in Driving Support Costs Down
Important savings that can be obtained through effective POS training will be seen in your overall support costs. With you and your staff all feeling confident in your abilities to handle your new and intuitive POS software, support incidents due to misuse or mistakes will fall drastically. And, you and your staff will be better equipped to quickly troubleshoot issues on your own, reducing valuable downtime caused by avoidable mistakes or lengthy support calls.
Receiving effective training should not minimize the impact of the value of having top-notch support at the ready. It is simply because some issues will be impossible for you to solve on your own. Defective devices, software upgrades, or the introduction of new features require you to have the appropriate levels of support backing you up. This reduces the likelihood of lost revenues due to a register failure or other technical issue, and keeps your staff focused on customers instead of sitting on the phone with support.
An important part of training and support is the ability of your POS vendor to continue training. Upgrades bring changes, and these will require training to help staff adapt. Without a long-term training investment by your POS provider, your business slowly loses the benefits you once enjoyed. However, when you select a POS solution provider that continues training through all of your upgrades, you will continue to achieve maximum efficiency in the management of your business.
Better Training Equals Better Management
The positive impact that training can have on your business is more than just staff understanding how to use the tools at their fingertips. It is about optimizing the management of your business in a way that boosts performance to increased levels of growth. Training provides your business with a smooth path towards building an effective management strategy that helps boost production and the level of customer service you provide.
Being equipped with a deeper understanding of the tools in your pocket gives you the confidence to be creative in the design of your daily task flows. Staff can be encouraged to utilize the benefits that advanced data analytics and mobility can provide to create a personalized experience for every customer that walks through your doors. Also, higher levels of staff empowerment and customer service create a positive and streamlining impact on how you manage your employees.
Staff metrics can be better utilized when you have a defined training process in place. You and your staff know that the training for each position is equal, and removes the barriers between obtaining a top level of performance. Review processes can be implemented, and additional training assigned to any employee who is struggling to achieve set metrics. Overall, it improves staff retention rates thanks to the noticeable investment you demonstrate in helping them find success.
Looking For Better Point of Sale Software Training?
Just as point of sale solutions are not created equal, neither are the POS vendor-provided training and support features. Spending valuable resources on a new POS platform will not give you the best returns without giving your staff the knowledge of how to use the technology. Training and support must be near the top of your shopping list when selecting a POS solution and provider, and must continue beyond the initial implementation of your POS system.
Modernizing the technical platform that your business relies on requires more than cutting-edge technology. You need in-depth training and support so that you and your employees can use your new solution to its fullest capacity. The advanced training and support options that talech will deliver will help your business to realize the fullest potential of your POS system. Contact us today for a free demo on our advanced POS solutions and training options.