Reading about the benefits of point of sale software is one thing. Speaking directly to a salon, quick service restaurant, or tobacco shop owner about their experience with POS software and the impact it has had on their overall operations is another. The ability to do both, especially if you’re thinking about taking the plunge and buying a POS system for your business, is a preferred way to see if the POS solution you are considering works as advertised.
Not having access to users of the retail or cafe POS system that has caught your eye doesn’t mean you won’t get a chance to pick a business owner’s brain. Point of sale system use cases that focus on if and how point of sale software has contributed to companies’ successes abound. Many times, these come with interviews or short testimonials from small business owners in a variety of industries.
Since point of sale use cases is the next best thing to having a one-on-one chat, we’re highlighting a couple of cases from a diverse field of small business types. This way, you can quickly see how owners have used their POS solution to build a deeper relationship with their customers while gaining margin improvements.
Point of Sale Use Cases That Show What’s Possible
If you’ve never used a POS system, it benefits you to take an especially close look, as you may see a new future for your business unveiled. Here’s how two different businesses experienced their POS journeys:
Spitroast Kitchen, a chain of restaurants serving locally sourced food in northwest England, discovered it needed a change. While the menu was fairly simple, the high volume of menu options and meal variations, combined with nearly endless combinations of beverage offerings, was complicating order tracking. It also experienced a high turnover of customers during peak meal times, leading the owners to seek out a solution to manage a high volume of orders and customer transactions.
Speed and accuracy were the order of the day. After our initial analysis of Spitroast Kitchen was complete, we implemented a combination of iPads for use as centralized terminals, iPad Minis for the servers and bar staff, receipt and kitchen printers, and cash drawers. These in turn were all connected to our premium licensing POS software solution, which seamlessly integrated into the Elavon payment processing solution.
The results were outstanding. Servers could enter a customer order into the iPad Mini, which sent the order directly to the kitchen printers, reducing labor costs, and enhancing the customer experience. Less waste was incurred due to the greatly improved accuracy of the new system. They also experienced an increase in customers who were willing to wait for an open table, due to the accuracy and transparency provided by their new table management feature.
Toni Garden, the Group Operations Manager for Spitroast kitchen, explains: “Especially as a manager, you don’t want to be in the office all day, so having access to this kind of information quickly means you can do your job more efficiently, you can get back out on the floor, work with your staff, see the customers. We want those managers who will be face to face with their customers. It’s very, very helpful, very useful to have talech.”
The Dabney Nursery, located in Memphis, TN, has been in business since 1984 and expanded into wholesale and retail operations in 1999. The system they relied on for generating sales tickets and inventory management was woefully outdated. They were reliant on their sales staff writing up orders on paper tickets and had to recall pricing and plant variety from memory. The owner, Ralph Muller, examined a number of point of sale options before choosing talech.
The options considered outside of talech were found to be expensive, did not offer the mobility features the nursery was seeking, and required lots of maintenance. The talech solution they choose gave the mobility options they desired and eliminated the paper-intensive processes they had previously relied upon. Mr. Muller explains, “With talech, it solved all of our problems. Mobility, being able to update, being on a cloud, that’s what made us choose talech.”
Using talech’s POS solution allowed the nursery to manage sales and organize inventory data using their POS solution, drastically improving the overall efficiency of their high volume business. The seamless ability to manage inventory from anywhere on the property added an element that has helped improve customer service. Mr. Muller adds: “The talech support team has been excellent. This thing is inexpensive…and it’s cool.”
The Next Success Story Can, and Should, Be You
While businesses like Spitroast Kitchen and Dabney Nursery aren’t necessarily alike, their experiences with POS software are clearly similar. And those experiences aren’t uniquely theirs. Every kind of business, from food trucks to home and garden boutiques, can benefit from simplifying their day to day operations. This improves your margins and allows you and your employees to focus on satisfying your customers’ needs.
Your goals should be the focus of your point of sale provider, too. From the moment you get your first taste of a new, advanced POS solution, expert and patient customer service is critical. Having award-winning support included with your software is a crucial building block for creating your own successful POS case study. And, in order to be a successful use case for others, you need more than great software; you need a partner who wants to share in your success.
When you partner with talech for your POS needs, you’re setting your business up for several big wins. With day-to-day operations simplified, your customers will once again come first. So why wait? Contact us today and sign up for a free demo to start your own success story.
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