It is no secret just how important customer satisfaction is when striving to achieve long-term business success. Building a positive reputation starts with how you put your best foot forward. What is the very first thing that a customer sees when they enter your business? Is the entire sales process, from the moment of entry until the time of purchase, agile enough to turn the heads of your most technical savvy clientele? Do your non-tech-savvy customers feel comfortable?
While cutting-edge technology in business is largely driven by consumer demands, you need to look at other ways to enhance how you conduct business. Apps and multichannel points of interaction are great starts, but what if your business relies more on a personal touch? The introduction of a handheld POS terminal can make an immediate impact. It gives your staff a wider range of customer service options that will allow them to create an even more personalized customer experience.
Using Handheld POS Terminals to Build a White Glove Retail Experience
Smaller retailers, especially specialty and boutique stores, have some fairly unique challenges that necessitate a slight course change around managing sales. It is all about the experience in your store, and customers will take note of the slightest of inconveniences and use that to take to the internet to find the products they love and enjoy. Taking the initiative and presenting customers with the white glove treatment will keep customers coming into your store.
Handheld POS terminals empower staff to provide excellent customer service in a variety of ways:
- Inventory checks and lookups can be performed without leaving the shopper’s side, and a staff person can quickly place a special order to suit a customer’s request.
- Transactions are quickened through the ability to accept payment anywhere in the store.
- Most important of all, sales staff can quickly research a customer’s sales history to make informed recommendations to an indecisive client.
Restaurants Gain Time and Cost Savings Using Handheld POS Terminals
Restaurant owners are increasingly taking a long look at how technology can help them to improve margins. Any attempt to refresh the technology used in a restaurant would be incomplete without considering handheld POS terminals. These bring to restaurants the same key business advantages enjoyed by small retailers, and with some additional benefits. Time savings and cost reductions to due improvements in accuracy can be realized immediately.
Order accuracy and speed of delivery to the kitchen are the most common perks of using handheld POS terminals in a restaurant setting. Each device is constantly updated with menu changes and specials, and servers merely need to tap through the clearly designed buttons and a scripted order flow to enter in orders. The orders are then sent directly to the kitchen, leaving your servers free to focus on their assigned tables.
How Can Cafes and QSRs Leverage Handheld Terminals?
The owners of cafes and QSRs are well suited to realize immediate returns with handheld terminals in place. The perks that come with the use of handheld POS terminals will prove to be crowd-pleasers while giving staff an important tool in keeping the lines moving. This will reduce the number of staff required to accept orders and conduct transactions, and the reduced need for dedicated POS terminal space on the counter gives staff more room to prepare orders for waiting customers.
Handhelds make line busting a realistic option, and will keep the line flowing smoothly. Next-gen handheld POS terminals allow staff to quickly scan customer loyalty cards, interact with digital wallets, and accept almost any card-based payment. Cash transactions can still be handled, either by giving staff cash belts to wear or presenting customers with a cash-only POS terminal. All in all, these options will allow your customers to come in and get out without the worry of being late for work.
POS Handhelds Give Salon and Spa Employees
The use of handheld POS terminals can have a positive impact on the flow of customers in a salon or spa environment. Salon stylists have limited ability to move around the salon when the flow of customers is steady. Deploying handheld terminals allows them to accept payments with the customer still in the chair, which makes for a faster experience for the customer and reduces the stress of a salon’s reception staff.
Spa employees can utilize handheld terminals to keep the zen of the spa intact from the moment the client enters until they depart. The ability to process payment anywhere in the spa and with the convenience of each individual client in mind helps a spa to build a following of regulars while creating a positive reputation. Handheld POS devices will also contribute to the overall atmosphere of the spa by creating a sleek and relaxed look in the reception area.
How Can a Handheld POS Terminal Help Your Business?
The focus on mobility in the modern business environment is only expected to increase. Regardless of the size or type of business you run, your customers will be increasing their expectations of the type of technology you use and deploy. Building a modern feel while maintaining the ambiance that defines your business, while challenging, can be accomplished if you have a steady hand helping to guide you through the process.
Implementing handheld POS terminals into your business requires a precise balance between usability and applicability. The expert POS consultants at talech will take an in-depth look into your unique business requirements. Using this information, they will implement a handheld POS solution that seamlessly integrates into the rest of your business. Schedule your free demo today to learn how talech can deliver a POS solution to you.