When brainstorming the ways you could improve the service quality of your restaurant, it’s good to take a well-rounded approach. How well your customers are treated from the moment they walk in until the time they leave—including how quickly they’re seated—makes a difference. How often their server checks on them is also part of a great customer-service package. But, the impact your staff has on your customers isn’t all that matters. Food (obviously) matters, too. It’s not just that your meals have to be better tasting, more unique, or offered at a different price point than your competitors. Menu customization is also important.
Whether it’s for catered events or to accommodate food allergies, satisfying your customers—and your bottom line—means you’ve got to get those creative juices flowing about the food you’re serving. And, when you support menu customization with POS order management for restaurants, feeding even the pickiest of eaters actually gets easy.
Menu Customization at Your Fingertips
Gone are the days when “no substitutions” was a generally accepted phrase listed at the bottom of a menu or on a sign at the door. To appeal to a wider range of customers, restaurants have had to adapt to a variety of dietary restrictions. But, accommodating peanut allergies or celiac disease isn’t the only shift many modern restaurants have made. Kids’ meals, daily specials, and Sunday brunches have found their way onto more menus. Take-out and curbside service are being offered by restaurant owners as well.
As long as you’ve got the ingredients on hand, implementing menu changes can be done fast. With POS order management for restaurants, it only takes a few taps of your fingers. Here’s just a taste of what you can do:
Update the Current Menu in Real-Time
When you manage both your menu and your restaurant’s inventory with a point of sale system, you don’t have to worry about being surprised by any issues that crop up. Because you can track suppliers, you’ll know if your delivery of fresh fish is delayed. You’ll also get a notification when you’re low on french rolls. If the result is that you have to remove or replace some items immediately, you can also change the menu—in a matter of seconds. All hardware components get updated in real-time, including the iPads servers use to take or enter orders.
You can also update the price points you created for variations, like size, and for meal combos or daily specials. With a cloud-based point of sale system, you can make these and other changes from anywhere, too (even from your own iPad while cooking at home).
Modify Meal Ingredients
Within appetizer, entree, and dessert descriptions, you can list potential allergens found in the ingredients. So, when a customer states that they’re allergic to tree nuts, it just takes a tap on the iPad to see which baked fish are encrusted with almonds. Add-ons, exclusions, and substitutions can be done as quickly. That means if a customer doesn’t like fennel with their broiled cod, you can send the order to the kitchen with this ingredient left out.
And, by using a restaurant POS system with a kitchen display, you eliminate errors that result from using pen and paper. For some people, ingredient modifications are a matter of life and death. So, you want the requested changes to be understood and followed at every step.
Trigger Menu Changes to Happen Automatically
If you run weekly specials, hold Happy Hours, or offer BOGO promotions for seniors, you can set these changes to trigger automatically. Though skilled servers who’ve been with you for a while will remember what is served on Taco Tuesdays (and for how much), they won’t have to. Menu changes can go into effect on the day and time you choose. These updates also happen across all devices. That means your servers can remain focused on the service side of the customer experience, instead of being tasked with remembering the right discounts.
And, if after running a sales report with your POS system, it’s clear that Taco Tuesdays are winding down, adjusting the automated menus is simple and fast. Just nix the tortillas in favor of sandwich bread. Then, serve “Depression Era” grilled cheeses for 25 cents on Friday nights.
You Can’t Afford Not to Invest in POS Order Management for Restaurants
When anyone throws around the word “customization,” fears about cost usually bubble up. But, if you perform a cost-benefit analysis, you may find you can’t afford not to get creative with your food. That makes having POS order management for restaurants a necessity, too—especially if you want to make the process easier on your staff.
With affordable point of sale options available for restaurants of any size, you won’t actually have to spend an arm and a leg to get all the features your business needs. To ensure you are getting the most for your money, sign up for a demo with a POS vendor first. And, ask as many questions as it takes to determine if the system is right for you. Confirm that 24/7 customer support is provided and that the software is built to scale. You never know: once you get the hang of specialized menus, you may want to grow in other ways, too.
Whether your restaurant is large or small, talech has an affordable plan that will work for your budget. And, you won’t have to sacrifice the critical features that make serving food to all of your customers easier. Take a moment to sign up for a free demo today to see just how simple creating special menus can be.
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