The quick-service restaurant (QSR) business fills a vital role in the consumer dining market. People are busy, sometimes even too busy for casual dining, which can take as little as 30 minutes. Quick service diners still expect a certain level of quality even though food preparation and bagging are done in 10 minutes or less. Quick turnaround time and low cost are major draws for large numbers of people; therefore, long queues of orders are standard. Shift managers must ensure orders place different ways to leave the front counter on time for pick-up, delivery, or drive-thru. It can be a challenge for kitchen staff and cashiers to keep track of orders from various sources and formats.
The interruption of operations due to COVID-19 stay-at-home orders caused highly unusual distress on virtually every restaurant business. Mandatory restaurant closures became the primary threat to the going concern of businesses everywhere and, unfortunately, many have shuttered. The QSRs that have adapted to the abrupt changes which closed their dining rooms are generating substantial revenues due to a high volume of online orders. In fact, seating areas became converted to stockroom overflow for to-go containers and other dry goods.
The shift from in-house to online order placement brought about massive amounts of new customer and operations data that needs to be analyzed. QSR point of sale data will not only give you the visibility of need to successfully adjust or operations model to the online ordering market but also prepare you with new management capabilities for the future once the threat of COVID-19 has passed.
QSR Point of Sale Data-Intensive Business
Many mom and pop shops have never relied on QSR point of data before, but the sudden change in the restaurant market has made point of sale data the turning point for businesses in transition. Detailed analytical reports are helping managers to ensure their restaurant can quickly prepare delicious orders while controlling food costs. Full-service restaurants have learned how to adjust their recipes to get them out the door faster.
Intuitive reports provide the sales data you need to find out if the operations changes you made are profitable for your restaurant. Periodically review reports on what your customers think of the food and delivery. They can give a thumbs up or thumbs down multiple stages of the delivery experience. QSR point of sale data gives you quality control for each item in the order and the entire sales cycle from timeliness to the performance of the delivery driver.
COVID-19 Delivery Volumes and Services
When restaurants hire delivery services, your customer reach can expand immediately. How can you manage an influx of online sales when drivers can deliver them faster than you can cook, bag, and check an order? There’s no way of knowing the dynamic sales shift that will take place between online orders and seated guests once restaurants reopen. It’s best to be prepared and employ POS technology that can be adapted to more-hybrid business models.
It isn’t too early to think about a growth plan for your restaurant business. You can use this opportunity to improve general business operations and become better equipped to continue scaling and expanding operations in the future. How can you better compete and gain more sales revenue once COVID-19 has passed?
Managing Unexpected Business Disruptions
A solid POS system for iPad allows you to continue receiving orders and taking payments if your internet service goes down. Does your current system have a way to retain sales data during power outages? Now is an excellent time to think about developing a business continuity plan.
The impact of personnel shortages due to COVID-19 interruptions have rippled through suppliers in the industry. Some distributors even experienced supply chain interruptions as producers began testing their employees and following new USDA guidelines. As a restaurant, you had to train employees on increased sanitation requirements and implement new daily procedures.
Civil unrest can also disrupt the flow of foot traffic around your restaurant. Customers may not feel that they can safely access your store. However, you can make exclusive promos to get them to hit the “place order” button if they’re on the fence about getting dinner delivered. They can even schedule an order in advance. Robust POS software gives you tools to analyze QSR point of sale data once the threats have passed.
Confronting the Challenges of the QSR Business With POS
talech is here to help you to navigate a tumultuous time in the restaurant industry. QSR POS data reporting makes time-sensitive management decisions to sustain your business and improve operations. Transition your business to compete in the billion-dollar food delivery market with robust, cloud-based POS software.
We at talech want to assist customers that have been financially impacted by COVID-19, in light of restricted movements in cities and towns across the country. We have launched a number of initiatives to help customers during this time. Click here to find out more or reach out to our Support Team at email@example.com
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