Enhancing your business’ customer service starts with your staff. You have painstakingly aligned your best employees to be on hand during your peak periods, and have instituted a training plan for your newer employees to be mentored by the more senior members of your staff. But what if there was something that you were missing? How would you go about using the software you have on hand to identify what, if anything, you would need to adjust to further improve how you manage your staff?
The great thing about employee management services is that you probably already have these tools on hand. The ability to adjust and change how you monitor and motivate your staff without the need to add new software tools places you in a great position. By making adjustments in a handful of key areas, you can quickly and effectively boost your reputation.
Creating Staff Autonomy Through Your Management Processes
It has been well proven that staff operates the best when they can act and think independently when serving a customer. Outside of the box thinking can be encouraged, within reason, when you have effective POS software tools in place. These tools will help your staff to feel empowered to engage with your customers on a deeper level, especially when your customer-facing staff is given the ability to view and customize an experience using the customer’s historic data.
The staff-empowering features that your POS solution can provide start and end with data. Whether it’s performing an inventory lookup based on a customer’s request or looking up a client’s past history to help them with making a hair styling decision, none of these are possible without easy access to data. When the ability to access these important types of information is made easy and intuitive, your employees will take great joy in their newfound abilities to give the customer standing in front of them an optimal experience.
Managing shift scheduling is another place where your employees can gain empowering autonomy. While you can establish important parameters, such as there must be “x” servers or “y” sales staff on hand, you can allow your staff to see available shifts and choose the ones that best fit their personal schedules. This gives them an improved work/life balance, while allowing them to work, for the most part, during the times that feel and work best for them.
Streamlining Payroll is a Breeze Using Your POS Software Tools
Leveraging your POS software to help you with managing your payroll tasks will provide you with some important benefits. Improved accuracy leads to important cost savings while encouraging building confidence in your employees that they are being paid fairly. This accuracy drastically increases in businesses that rely on tip distribution or sales commissions, or perhaps employ a handful of contract or freelance staff for the application of advanced skill sets.
Digitally tracking hours worked, and performing an easy comparison to scheduled hours, prevents employees from being under or overpaid. Also, monitoring alerts can be established so that you know when a staff member is close to exceeding their maximum amount of hours for the pay period. This can save you not just on overtime costs, but also can keep you out of worker eligibility requirements, such as preventing minors from working too many hours or having to legally provide health benefits.
One last important aspect of using your POS software tools to build a streamlined payroll process is the ability to accurately disperse additional avenues of revenue. Tip disbursements, especially in businesses that engage in tip sharing, is made drastically easier and its accuracy well evident. Commissions can be efficiently applied to the corresponding salesperson, and the transparencies available in modern POS technology makes it easy for staff to see how the numbers were developed.
Leveraging Your Staff Management Tools to Create Transparent Performance Metrics
The same data you rely on to create a precision-driven payroll process can also be used to develop and monitor performance metrics. The best thing about using your existing software tools to integrate metrics into your staff production monitoring is that you already have the data you need to develop an accurate picture of who is doing what and how. This makes the introduction of production metrics a seamless, almost natural, addition to your overall business operation.
Any realistic performance model must be based on criteria that are specific to a person’s job role. This will drastically increase the active participation of your staff while representing all of the daily elements that go into keeping your business operating at an optimum level of performance. When role-based metrics are built, you will see an immediate improvement in the way in which you and your staff communicate, as well as in how your staff and customers interact.
Your new performance metrics can easily be used to establish realistic production goals for all of your staff regardless of role. For example, servers may have the opportunity to earn a 5% bonus if they are error-free in the orders sent to the kitchen. Meanwhile, your kitchen staff can earn the same bonus for filling 100% of their orders correctly. This is only one example of two very different roles achieving the same bonus using the same metric, made possible by the advanced POS software you already have on hand.
How Can a Consultant Help Build Your Employee Management Services?
While fine-tuning an already smoothly running business may feel like an exercise in futility, it is important to regularly examine how you manage your staff. You can easily accomplish this using the POS software tools you already have in the house, but what if these tools aren’t good enough? This is where an expert in POS technology can step in and make a positive impact on how you manage your staff.
Expert consultants that specialize in POS technology will also possess advanced business knowledge. This intricate blend of skills and know-how will give you a perfect partner to help you to modernize and streamline how you manage your staff. From payroll to performance improvements, your new or updated POS solution will save you valuable time and labor costs while building an improved customer service model that will be the talk of the town.
Establishing a partnership with talech does more than just place cutting-edge technology at your fingertips. We devote our time to alleviate your staffing challenges by providing you with an employee management services POS solution that gives you the data you need to up your staff’s production. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.