Wanting to provide health and peace of mind to others is a commendable dream to have. It’s also potentially big business when it’s carried out well. And, when you opened your medical spa’s doors, it was on these two fronts that you hoped to succeed: physical and emotional well-being for your clients and profitability for yourself, your staff, and your business.
In order to bring these dreams to fruition without infusing your spa with an air of pressure, it’s good to have help with the business of running your business. Using spa management software will support your efforts—as long as it’s medical spa POS software that provides certain critical features. We’ll look closer at what those features are and how they’ll bring you peace of mind.
Point of Sale Features that Provide Peace of Mind
When clients come to you for microdermabrasion, reflexology, or the removal of tattoos, it’s not uncommon that they experience some degree of stress—especially if they’ve never been to a medical spa before. Though the end result of these procedures is meant to improve how clients look and feel, the process itself is not always pleasant. That’s why the atmosphere of your spa has to be calming.
One simple, but critical, way to accomplish this is to reduce the stress of clients and staff with operational procedures that are conducted securely, move things along at the front desk quickly, and free your employees to provide the best service. This is where certain features of modern spa point of sale systems really help. The best systems have the following capabilities:
Organize and Protect Client Data
Of all the features your medical spa POS software can and should offer, organizing and protecting your clients’ data is absolutely crucial. Of course, this includes using end-to-end encryption and authentication technology to safeguard credit card info. But, securing your clients’ medical histories, service preferences, and contact information is also important.
When all of a client’s data is stored securely in one place, it’s much easier to update records, add treatment notes, and track appointments. HIPAA-compliant documentation can be saved here as well. Past and present invoices, treatment plans, and product recommendations should be housed at this location, too.
The benefits of a feature that centralizes client-related data and keeps it safe extend beyond simplifying the administrative tasks your staff has to do. The confidence of your clients will rise as their trust for your team builds, particularly if they also have access to the portal where their personal and medical information is stored.
Streamline the Process of Checking In and Out
Streamlining the process of checking in and out puts everyone at the spa in a zen state of mind. And, it’s with a spa point of sale system that this benefit is possible. Check-ins can be touchless, automated, and thus discreet. Automated discounts, tax controls, and tipping make check-outs painless, too. Additionally, products and other services can be marketed on the customer-facing display, which relieves the burden from your staff of having to push for a larger sale.
When you add online appointment booking that syncs with your POS system, clients are further empowered to manage their schedules with discretion. From their laptops, tablets, or phones, clients can book services and ask questions privately—at any time of day. This feature can also be set to send email or text reminders and assist clients with rescheduling if they need to cancel. That means your staff doesn’t have to make endless calls to confirm appointments.
Manage Employees Without Micromanaging Their Talent
Employee management is a must-have feature of POS software. And, the best systems don’t constrict the talents of your team. For example, you can build out schedules based on client demand and staff availability. You can also set permissions, track hours, and even generate reports on performance—all without creating an atmosphere of micromanaging employees. Because these functions can also be performed from the comfort of your home or on the phone, you can focus on building rapport with staff members and clients when you’re physically at the spa.
Medical Spa POS Software Improves the Health of Your Business
Dreaming of and planning for success can go hand in hand, particularly with a business idea that promotes some aspect of human health. With the right tools, the health of your business is easy to improve, too. That’s why you invest as much in the latest Q-switched lasers as you do in the training of the estheticians who use them.
The features your medical spa POS software provider offers also impact your business. And, you need the system to function as well as possible to maintain the zen atmosphere you’ve worked hard to create. So, if your vendor doesn’t offer a comprehensive set of features that work for your medical spa, ask if they have integration partners that can help close the gap. Access to around-the-clock customer service is essential to keep your business—and your mindset—running smoothly.
At talech, we understand that the wide range of services offered at your medical spa requires a broad scope of POS features that will help you do it all well. By partnering with our team, that’s exactly what you’ll get. Sign up for a free demo to start improving the health of your business.