Once the initial push to open your hair salon started to relax, it was time to really get down to business—the business of keeping things running smoothly. With talented staff on hand, products you’re proud to sell, and a decor that radiates style, getting the word out was easy. Your salon is a cut above the rest. Now it’s time for what you hope won’t be the hard part: turning new clients into lifelong customers.
By implementing a state-of-the-art hair salon point of sale system, you believe you can make this happen. And, you’re not wrong. People pay attention to how a business is run and aren’t afraid to walk away from inefficiency, disorganization, or stressed out and unhappy staff. So, to inspire the level of confidence your clients need to keep coming back, let’s look at the features your POS system should have.
Key POS Features that Benefit You and Your Customers
Exemplary customer service is an asset to all kinds of businesses. But, it’s essential to the success of hair salons. Clients entrust their stylists with their appearance and the salon itself with their overall experience, and one bad cut or encounter can shake that up. So, the burden falls to you as a salon owner to ensure that business is operating in a way that promotes trust and inspires confidence. One of the key benefits of using point of sale software is that, short of cutting, coloring, and styling your clients’ hair, it can beautifully handle the day-to-day stuff.
Before you purchase a point of sale system for your hair salon, however, confirm it has features that provide:
Scheduling stylists based on their preferred number of hours while also accounting for client demand is effortless with POS software that manages staff. But, creating schedules with ease isn’t all these systems can do. They allow you to control access to different functions by setting employee permissions. And, these can be changed as often as needed. You can also track hours and sales, then compare these with your costs, to establish where adjustments should be made. The automated timesheets are great to have for processing payroll and tax forms, too.
Self-Scheduling for Clients
Booking appointments for clients is already seamless with POS software. With a quick touch of the screen at the front desk or on a phone, your staff knows which stylists are available and when. But, just by adding the option of online booking, your salon’s calendar could fill up faster. Many customers prefer the convenience of self-scheduling since they can book a balayage or ombre even when your salon is closed. Publishing staff profiles on your website incentivizes new clients to do the same. The system will also update all calendars automatically and can send appointment reminders to clients by email or text.
The ability to track client preferences is advantageous to everyone, especially your clients. Of course, happy customers make for profitable salons. And, by creating client records with your POS system, data such as when they visit, how much they typically spend, and which stylists and products they like get stored. You can use this information to directly drive sales through a loyalty program. But, just by having a record of the cuts and colors clients love for future reference, you’ll increase how much they depend on your salon—and how much they’re willing to spend when they come back.
To confidently manage your salon, you’ve also got to maintain control of your inventory. That includes the styling products your clients buy as well as the shampoos and conditioners your staff loves to use. Point of sale software can handle it all. You can perform stock takes, track shipments, and automate notifications when product is low. Generating barcodes, creating labels, and scanning products to add to inventory is easy, too. The ability to set up pricing rules to automate discounts can help move last season’s styling tools out the door as well.
A point of sale reporting tool assists with all the other features you use in the system. Knowing your salon’s best (and worst) days helps you appropriately schedule your staff. And, calculating the profitability of services and products points you towards where you need to make cuts—or additions. Highly detailed reports and even simple summaries can provide critical insight into all aspects of your business. With open API point of sale software, you can also customize your reports. With any sophisticated system, you should be able to download and share the data.
Grow Your Business with a Hair Salon Point of Sale System
Any solid hair salon point of sale system will have these essential features built right in. Key partner integrations will be an option, too. So, if you like using Quickbooks for accounting, combining this tool with your POS software should be seamless. And, there is really no need to settle for less if you want your salon to operate at the highest level of efficiency and ease.
If you also have plans to grow, make sure your POS system is built to scale. Whether you hope to someday add more services, product, or staff—or open multiple locations across town—set yourself up to reach those goals easily. Using point of sale software designed to grow with you is how you do that with more certainty.
Just as your clients put their faith in your business, you should be able to fully trust your POS vendor. With talech, you can. Our point of sale system will help you run your salon smoothly as well as facilitate its growth when its time to expand. Reach out today to sign up for a free demo and learn more about all the features that will keep you and your clients happy.