In light of COVID-19, curbside and drive-thru services at cafes are being embraced by customers and business owners alike as a welcome strategy for renewing or continuing operations. Your customers are happy once again to enjoy your coffee and everything you offer with it, while you can go on brewing, baking, serving, employing people, and running your business. If you’re coming back from a period of inactivity, it’ll be a joyous reunion with your staff, regulars, and everybody else, and you will want to be prepared to handle a new rush and a new way of handling transactions.
It’s more important than ever that your technology is able to support the new mode of operations. If you are using a legacy point of sale system, or a hodgepodge of apps strung together that don’t link up quite as well as they should, you may be re-emerging only to face further frustrations. If there was ever a time when you wanted to be sure you have the best point of sale system for coffee shop operations, it’s right now.
The Best Point of Sale System for Coffee Shop and Curbside Operations Today
Nothing revolutionary is needed for cafes to operate in today’s conditions, but a modern, well equipped POS system is practically a necessity, as it will have to stand up to increasing demands for flexibility, speed, and mobility. The first element to look for is cloud technology, as it provides essential programs and computing power, as well as security. Without the cloud, you would be forced to install complex and expensive IT on your own, basically reinventing the wheel. Make sure that your technology has all of the following essential capabilities.
Ordering should still be a breeze
One of the biggest changes you will have to deal with is how you interact with your customers. Instead of greeting and serving your customers face to face, your technology will be the point of contact without that comforting human buffer. Your online ordering system needs to be user-friendly and, most of all, dependable to ensure that people feel the same connection and care they are accustomed to. A POS system with built-in internet capacities makes it easy to create a website that reflects your business’s personality, especially when your vendor provides good user support.
To accommodate drive-thru clientele, many cafes are adding a description of customers’ cars to their online ordering system to make drive-thru delivery more efficient. This should be an easy add-on for you. Your website should also be mobile-friendly to allow your customers to order from a computer or smartphone with equal ease, and it should sync up with your cash register and kitchen display system to keep order management simple now and when you return to eat-in service. A partner like Itsacheckmate can integrate your ordering component with an array of third-party delivery services.
Accept all the forms of payment your customers want to use
Every customer has a payment preference, and they will remember the convenience you offer when you accept the form of payment they like best. Some of the features that make easy payment possible include:
- Flexibility—let your customer pay with cash, card or app
- Security—have the highest standard of protection and authentication in place
- Pay when ordering—you and your customers save valuable time when there is an option to pay online or by phone
- Online registration—regular customers can save even more time by keeping payment information in your system
- All payment types accepted on all your devices—cash register or mobile devices
- Email and paper receipts—should be simple to generate on request
When payment is fast and convenient, your customers receive their orders more quickly and accurately, and your good service sticks in their minds.
Mobility is the key to good service indoors and out
Mobility is the key to curbside and drive-thru service. Unless your POS system is hosted on a platform that includes mobility software, your ability to provide curbside service will be severely limited. At the very least, paying at the time of pickup is practically impossible without mobile connectivity.
If your POS system includes tableside connectivity, it can probably be leveraged into curbside and drive-thru service, thanks to high-quality tablets and mobile payment devices and next-generation software that is easily adjusted and adapted to your specific needs. Strong client success support from your vendor is important here too.
Take Advantage of All the Benefits of a Modern POS
A modern POS system has a wide range of functions, and it only makes sense to use as many of them as you need. A cloud-based POS system may be able to help you in a number of ways, besides making curbside and drive-thru service possible. Other important features are:
- Inventory control—Keep a count of stock items from the register, receive a notification when items run low, and restock through your POS.
- Remote management—Login from any location or device. This is especially useful when you are managing multiple locations.
- Statistical insights—Plan your time and staffing more efficiently after you read concise and straightforward reports generated weekly by the system.
A Modern POS System Means New Business
Finding the best point of sale system for coffee shop drive-thrus and curbside service is vital for coffee shops doing business today. Fortunately, you can upgrade your POS system easily. A system such as talech’s has over a hundred features that can be customized for your coffee shop’s needs. You can sign up for a free demo, and at the same time, you will be able to talk to an expert about what features would be best for your business now and in the future.
We at talech want to assist customers that have been financially impacted by COVID-19, in light of restricted movements in cities and towns across the country. We have launched a number of initiatives to help customers during this time. Click here to find out more or reach out to our Support Team at firstname.lastname@example.org