You do not want to discover a serious gap in your POS infrastructure on a bustling Saturday. Yet, the unfortunate reality is that many restaurants often discover too late that the POS system they have grown to rely on has actually been costing them business. Preventing restaurant POS system failures requires you to undergo a thorough examination of what you have, but then what? How can your discoveries be used to yield positive results from your POS platform?
Turning the results of your POS examination into a forward-looking POS solution is only possible with the right research. You need to develop a deep understanding of what restaurant management system features you must have to transcend your market. Targeting this shortlist of features, while leaning on the expertise of a valued POS consultant, will help to deliver cutting-edge technology that drives success.
Seamless Integration from Hostess to Kitchen
A common misstep that we see with restaurant management solutions is that there is a piece of software to handle each individual function. By splitting task management across multiple software solutions, it quickly becomes cumbersome and time-consuming to get a clear picture around what is truly happening within your restaurant. And, managing the books and your data becomes very muddled and a highly manual process.
The most important feature that your restaurant management POS system must have is end-to-end integration. Data is consistent regardless of which part of the restaurant it originated in, and your processes can easily be used to form a cohesive operational strategy. This gives you an edge, not just over competing restaurants, but in building a strategy that is based on advanced data analytics, which in turn builds an alluring experience for customers.
Advanced-Data Management Delivers Clarity and Precision
The importance of having consistent and accurate data to rely on cannot be underscored enough. As POS technology has advanced, so has its ability to provide advanced data analytics that previously only Enterprise-sized businesses could enjoy. Data storage can take advantage of cloud-based technologies, keeping all of your information safe and secure in a cloud-based storage location that can be accessed from anywhere, at any time.
The benefits of having access to data analysis and customizable reports will be seen in all areas of your restaurant. A few examples of the benefits of having fully integrated data are:
- Visibility into kitchen and server productivity. You not only see how your staff is performing but can establish alerts to monitor against the metrics you set.
- Sales data lets you see what menu offerings are trending up or down. Additionally, you can easily see popular upcharge items and requested meal modifications that can be leveraged to create an even better menu.
- Inventory controls can be monitored, and orders adjusted. These also can alert you to looming expiration dates of perishable items.
Data gives you a decisive tool that can be used to increase the reach and power of your restaurant’s brand. It will bring customers closer to you, giving them more control and visibility over their dining experience, while boosting the efficiency and production of your restaurant.
Mobility Tools Encourages Customer Engagement
Predicting the culinary tastes of your diners is a great start, but will quickly lose steam without modern tools in your pocket. We touched on the benefits of cloud-based data storage, and how it can be accessed from anywhere. But are you using a mobile-friendly POS platform to allow you to take full advantage of these next-gen features? Can you take advantage of the consumer-driven tools that customers have grown to expect?
Diving into mobile POS, or mPOS, with both feet is a critical action that restaurants can no longer afford to avoid. Accuracy and timeliness of orders is a foundation of customer engagement in today’s dining room, and you must be able to deliver. Using mPOS provides you with some game-changing options that will catch the eye of your diners. These must include:
- The use of tablets that are preloaded with your POS app increases order accuracy.
- The ability to take payment without a server leaving the table.
- Expanded payment methods, including digital wallets.
- Introduction of sleek and exciting options, such as tabletop technology.
These options build an engaging environment not just for your customers, but for your staff as well. Menus can be updated in near real-time, orders to be sent instantly to the kitchen, and adjustments easily made by simply tapping on a picture. Customers gain better control over their experience by being given the ability to pre-order, get takeout, make a reservation, and even request a particular server, all from the convenience of an app.
Boost Staff Performance Using Key POS Functionalities
Your staff, in particular your servers and host or hostess, are your primary points of contact for your customers. It is through your staff that your brand voice is being represented, so it makes sense to give them the tools to provide a modern experience for the customer. Also, you want to be able to see who your top performers are to reward them, but also you want to see who is struggling and may be in need of help.
The perfect blend of data and mobility will give your staff the tools they need to perform at the top of their game. Servers can use tablets for order taking and streaming these directly into your kitchen display system (KDS). Staff can stay on top of any order, thanks to status updates on both ends. This allows servers to give diners up to the minute updates on their orders, while the kitchen can quickly communicate any needed adjustments to the servers on the floor.
The highly capable blend of technology in your POS solution will give you complete visibility and control over every aspect of staff management that you desire. Using your POS solution-provided app, you have access to customized reporting, and the ability to combine it with transaction data to develop a clear picture of how your staff is performing. Tipping rates can be viewed, as can order errors or unauthorized giveaways, and give you more options for productivity enhancement.
Let Our Experts Build Your Restaurant Management System Features
While this is just a shortlist of restaurant POS features that you should have, the endless functionalities that these can provide you require an expert’s touch. In a changing restaurant landscape, the ability to have flexibility and make data-driven decisions is more important than ever, as is the ability to work with other applications. For example, talech can integrate with partners like ItsaCheckmate to provide online ordering and delivery tracking for restaurants. The experienced consultants at talech are happy to help you along the road to POS greatness. We use our years of business experience and skilled approach to POS implementations to develop the perfect blend of POS functions that help you to achieve long-term success.
We at talech want to assist customers that have been financially impacted by COVID-19, in light of restricted movements in cities and towns across the country. We have launched a number of initiatives to help customers during this time. Click here to find out more or reach out to our Support Team at firstname.lastname@example.org.
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