How do you know if the time is right to start looking at better ways to do business? This thought crosses the mind of any coffee shop owner on a regular basis, but the answers always seem to be mystical in nature. Instead of tapping into the world of divinity for the solutions, you desire to improve the performance of your coffee shop, take a good, hard look at the present state of your POS system.
Unfortunately, most coffee shops are relying on POS technology that is unfit for today’s business climate. Whether this is a legacy register and credit card reader, paper pad ordering slips, or a piecemeal solution comprised of free POS functions, the costs associated with these are quickly spiraling revenue into a financial abyss. You need to operate at the top of your game in today’s hypercompetitive economy, but how?
The influx of innovative POS platforms has created an almost limitless field of POS options for you to choose from. Securing a POS consultant to help you weed through all of your options is a positive start, as is gaining an understanding of a few key features that coffee shop POS systems must have. With these in mind, you will be more capable of selecting the right POS partner and be well-equipped to inject realistic inputs throughout the engagement.
Creating a Cleaner Atmosphere Promotes Customer Engagement
Having enough space to do everything you want to do in your coffee shop is a challenge shared by many in your industry. Space limitations, whether due to local zoning or cost per square foot, must be overcome, but how? You must still build an atmosphere that is warm and relaxing while maximizing seating without a cluttered feel. You must also maximize the usefulness of the limited counter space you have to make the customer service experience flow flawlessly.
Improving how you use your space will generate more customer interest, especially at the counter. One key coffee shop trend, the use of tablet-based POS terminals, can help you take back the counter and give your customers a warmer welcome. POS hardware solutions that are based upon iPad technology give your coffee shop a sharp, sleek feel that will aid in drawing customers to you.
The use of tablets is only possible through the implementation of a POS platform that comes with an emphasis on mobility. This provides you with game-changing options that will improve the accuracy and security of the data you rely on to give you a sixth sense of when a change is needed. Combining these with the ability to accept next-gen payment options can help build your reputation as a coffee shop on the cutting edge of technology.
Enhancing Your Business Reputation Through Speed and Accuracy
A key component of your POS platform must be to increase the speed in which customers can get through the line. Doing so must not sacrifice product quality nor the quality of your customer service. The bleeding-edge technology of today’s leading coffee shop POS systems allows you to make smart choices by taking advantage of some widely used, consumer-driven options that will give your brand a boost.
POS platforms that are built with mobility in mind give you an app-based platform through which your customers can always engage with you. The use of line-busting techniques, such as mobile order acceptance or in-store kiosk ordering, works to your advantage. Customers gain control over their experience, and the ability to order and pay before stepping up to your counter will greatly reduce wait times (a critical advantage during morning and lunch rush periods).
Deepening the Customer Relationship Using Data and Loyalty Programs
With the goal of improving customer service in mind, you will want a POS solution that gives you options to accomplish this using next-gen technology. Applying available automation and monitoring options to repetitive tasks, such as inventory and timekeeping, keeps the hands of your staff free to serve the needs of your customers. This helps you to build lasting relationships with customers and gives you cost savings in very important areas of your business.
The data that your POS platform stores and analyzes for you helps you to add personalized touches to the customer experience you offer, especially if you are running a customer loyalty program. You can use the advanced reporting capabilities of your POS solution to analyze each customer’s loyalty and sales transaction history to create an individualized experience for each person that walks through your door.
For example, creating a bundled promotional package that includes a particular customer’s beverage and pastry of choice will leave the customer happy and wondering how you read their mind. Not only will this customer return to you more often, but will hand out recommendations as they go about their day. However, it is important to note that scenarios such as this one are only possible with the right POS tools at your fingertips.
Let the Experts Guide You Through the Maze of Coffee Shop POS Systems
Developing a strategy to better leverage modern POS technology within your walls requires a high level of POS expertise. Not only must you dig through all of the emerging trends in the POS field, but you must seek out what features and functionalities are specifically designed to blend into your coffee shop. You need a guide, and one that can take the time to learn about your specific needs and then apply them to specific POS features that best suit you.
Using cutting-edge technology to its fullest extent in your coffee shop gives you some decisive competitive advantages. Customers will feel more relaxed in your coffee shop, and your staff will have more time to attend to their needs. Customer loyalty will take a bump upwards, as you enjoy the advanced flexibility and versatility that is only possible through a cutting-edge POS solution that talech can provide. Go ahead and sign up for a free demo today to get started!