A coffee house should be effortless. For all the hard work and long hours that go on behind the counter before and after the doors open for business, the impression a successful shop conveys to its customers is comfort and convenience. A good café is a break from the business world, it’s a conversation destination or it’s the rapid pick-me-up that prepares you for your workday. Either way, there’s no hassle here.
A modern, digital, cloud-based POS system for a coffee shop is the best way to achieve that sense of serenity. The current point of sale systems popping up in city cafes combine every facet of the coffee business into a single platform that can be accessed from any internet-connected device. They give owners and operators the flexibility to work when and how they want and to create a unique experience for their customers.
Digital technology is all about bringing things together to make life easier. In a coffee shop setting, digital POS systems tie up every loose end so there’s nothing to get in the way of that effortless, relaxed atmosphere that offers a break from the outside world.
No More Cranky Cash Drawer
For starters, the new look POS systems for coffee shops are far better suited to the café atmosphere than their aging cash register ancestors. Where once the point of sale was a formal transaction, the new systems with their iPad interfaces and dynamic range of payment and upsell options make your final encounter with a customer a conversation. These units are highly mobile and can be linked together to offer terminal or table service at several different stations at once, while keeping track of every order and every tip simultaneously through a centralized platform.
This mobility offers the chance to break away from a standard ordering point. You can instead let staff take orders as they walk the tables or have them pick customers out of the line during peak periods and handle everything from menu variations to digital payments from a touch-sensitive screen. Alternatively, you could place the tablet devices on tables and let customers serve themselves using image-rich displays and simple modification tools.
Digital POS solutions improve the flow of information around the café, linking the customers, staff, and kitchen more efficiently than any paper-based or single-contact-point system. There are also valuable insights to be gained from analyzing all that information flying around the shop.
A POS System for a Smarter Coffee Shop
Just as smartphones simplified our lives by placing all our communications needs into a pocket-sized device, so too can a smart POS system converge all your business tools into a single platform. That’s because the same system that handles your orders, payments, and tips during service also records and even automates your after-hours actions.
A POS system for a coffee shop can handle purchase orders, live inventory updates, staff management, write-offs, discounts, refunds, and even a personalized customer loyalty program. More importantly, it can combine all these aspects of your business to give you a data science perspective on your café.
The POS system itself doesn’t generate any new information, it merely takes what your business is already gathering about your customers, sales patterns, ordering information, and staff performance and turns it into accessible, effective data. With a few taps of a POS system screen, or your own laptop, phone, or home computer, you can get a list of the week’s best-selling menu items, the most common alterations, the movement of stock on-site, and the success rate of promotions and special offers.
This insight can change the way you do business. You can use it to set up automated purchase orders so you’ll never run low on your most popular items during service. You can use it to track the behaviors of your most loyal customers and put together incentives they’ll appreciate. You can use it to get the balance right between staff levels and peak periods by getting an accurate description of your profit/expenditure figures. You can even use it to assess the profitability of taking online orders… and then employ the same platform to implement it.
Crucially, all this calculation and retail science goes on well out of the way of your customers and your working life.
An Investment in Working Smarter
As with all the leading digital technologies, a POS system for a coffee shop should make things appear effortless. Your customers should be left to experience mobile, interactive, and fully customizable service, while you get to see how every brew and Danish combine to affect your bottom line.
You gain better control over your inventory and spending by having it monitored at all times, and you can use that information to shape your shop to suit your customers. You can bundle items into unique meal deals or create your own version of a loyalty program while remaining confident that every penny is being put to efficient use.
Ultimately, a POS system can become the digital backbone of your business and take the hassle out of the routine of everyone who crosses your threshold.
The POS solutions created by talech help build better businesses. From the touch-screen simplicity of the interface through to the diversity of payment options our products make it easier to serve your customers. So, sign up for a free demo today and start working smarter.
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