In a quick service restaurant where customers demand fast and reliable service, operational bottlenecks can be the kiss of death. The best way to ensure that both the front and back of the house run smoothly is to give your staff access to a quick service restaurant POS system that unites your ordering flow with the kitchen workflow, creating a seamless ordering and preparation process.
With it, your staff will have the tools they need to fill orders on time and keep the ordering line moving, even during rush hours on the busiest days of the year. Here’s a list of features that your QSR POS system must have in order to fully streamline your business.
Features Your Quick Service Restaurant POS System Can’t do Without
Your POS system should make running day-to-day operations easier. This means making inventory and staff management more efficient, as well as tracking and improving service and food standards so that you’ll bring in more customers. You can only do all of this using a well-designed POS system that has a complete set of capabilities:
- Guest positions and coursing
- Table layout
- Split, resend and repeat orders
- Item voids and refunds (full and partial)
- Exchanges and returns (even without receipts)
- Automatic gratuities
- Automatic discounts
- A customer-facing display
- Buy-One-Get-One discounts
- Variable and fixed price discounts
- Tax controls per item and order type
- Discount controls per item
- Multi-level, inclusive and fixed amount taxes
- An offline mode
- Custom order types (such as for Door Dash or Uber Eats)
- A guest or kiosk mode
Because your business is open at all hours, the POS system you choose should come with attentive support that’s available 24/7. It should be easy to use, cloud-based, and flexible enough to work with any hardware or software you currently use. Ideally, it should be more affordable than legacy systems, offering subscription-based pricing: this will heighten its already formative cost-saving abilities.
Finally, the POS system you choose should include three key functionalities.
Long lines are the bane of any QSR. After all, customers choose your restaurant because they want to be able to get in and out fast. To make that happen you’re going to need line-busting capabilities. If your POS system supports tablet usage, staff can walk through the line taking orders on the fly. This mobility enables your staff to zip through a crowd, and notifies them of important inventory changes.
Self-ordering systems like kiosks and customer-facing displays also reduce lines, which we’ll discuss more in a minute. In addition, you could use a POS system that offers app-based ordering and payment options. Finally, a line-busting tablet could sync up with every other device within the system instantly, keeping every user up to date in real-time. Together, these capabilities will make lines shorter and customers (and staff!) happier.
Many customers these days have to come to expect self-order kiosks and customer-facing displays. Kiosks empower customers to make their order themselves, helping them to feel in control of their experience. When customers use kiosks, they can easily customize their orders and are more likely to take upsell offers. Meanwhile, more self-order customers mean your staff can spend less time taking orders and more time helping with food preparation. So choose a POS system that features user-friendly kiosks. It will make your staff more efficient and your customers more independent.
Kitchen Display Systems
Once an order has been taken using a kiosk, mobile app or line-busting tablet, what’s the most organized way to present it to kitchen staff? The answer is to use a kitchen display system. Orders can be presented and fulfilled in a simple, precise manner if your POS system includes a built-in workflow management system.
The display is easy to read and eliminates confusion, even when the line is working under pressure. It makes it easy for staff to customize operations to maximize operational efficiency. And the data collected from several orders can be used to create reports that give you a deeper understanding of how well your kitchen works, and spot problem areas. All of the benefits kitchen display systems enable staff to fill orders more accurately, which raises customer satisfaction tremendously.
Smoother Ordering and Preparation Means it’s Working
A complete quick service restaurant POS system is well worth it, saving your business both time and money. When ordering and preparation go smoothly, you are able to increase the number of customers served. When your staff gets orders right, the improved customer service will ensure repeat visitors. To make sure you are fully taking advantage of all a QSR POS system has to offer, only invest in ones that offer all the features you’re looking for. A comprehensive system is out there. Don’t settle for less.
Your kitchen and the creative chefs who work there are the heart and soul of your QSR. At talech, we believe in giving all of your staff members a QSR POS system that has the comprehensive set of tools and capabilities they need to organize and unify workflows, in both the front and the back of the house. But don’t take our word for it; sign up for a free demo of our system and try all of its features out for yourself. We think you’ll be glad you did.
Want to learn more about sale systems developed by talech?
Get your free Demo