Mistakes with orders have long been accepted as one of the costs of doing business. Sloppy handwriting, lost or stained order slips and misheard menu adjustments all too often cause an incorrect meal to be placed in front of a customer. Some customers respond to these errors with grace and a polite understanding, while some vow to never visit you again. But, this all comes as part of running a restaurant.
Does this really need to be the case? Isn’t there a way to smooth your accuracy and efficiency in all areas of your restaurant to make these scenarios a thing of the past? Consumer demand is growing to the point where anything less than a perfect experience yields disappointment. The pressure is growing on restaurants to provide a near-perfect experience, or risk being saddled with poor social media reviews.
The right restaurant point of sale app can reduce order mistakes, by transmitting orders straight from the server to your kitchen display system. It can improve other aspects of your business as well, such as inventory management, promotional pricing, and even staff scheduling and payroll.
The Impact of Improved Order Accuracy is Happier Customers and Larger Margins
One of the greatest areas of impact that a restaurant point of sale system can have is in how you manage and deliver orders. POS systems will give you the features and tools you need to drastically reduce the number of orders sent back to the kitchen. Once your server inputs the order, it shows up immediately in the kitchen—no paper slips or shouted conversations necessary. The positive impact this has on your restaurant’s reputation will quickly be seen in a flow of positive reviews and return customers.
Mobile POS solutions, or mPOS, allows you to make iPad tablets the standard equipment of your wait staff. This allows you to clearly present all of your menu items, along with common adjustments, (like: no onions), that are clearly and visually represented. And, this type of system allows for table numbers to be clearly visible, reducing the chances of an order being associated with the wrong table.
Your restaurant’s point of sale app should also allow changes to your digital menu in real-time. With this, you gain the flexibility to remove menu items that are no longer available, either due to out of stock ingredients or chef’s discretion. Orders can be quickly and accurately delivered to the kitchen while minimizing errors or the need for a server to ask the customer to change their order due to an initial menu selection being unavailable.
Integrating the Customer-Facing POS Features with your Kitchen Display System
No conversation about improving how a restaurant operates would be complete without taking a look at the kitchen display system (KDS). Installing a KDS and making it an integral part of your kitchen operations takes communications between your servers and kitchen staff to greater levels of responsiveness and accuracy. The best thing is that this can be accomplished through seamless integration between a cutting-edge POS system and a modern KDS.
Older KDS’ often came with only one large display monitor that forces kitchen staff to drop what they are doing to view the next order on the screen. The latest editions of KDS solutions come with mountable iPads that can be safely deployed at each of your kitchen stations. This gets the plates moving from the kitchen to the customer’s table at a faster rate, and reduces the stress of all of your employees through the time-saving abilities a KDS integrated into a POS system can provide.
Put an End to Juggling Staff Schedules and Payroll
Scheduling staff to correspond with your busiest times is tricky at best without having robust data analytics in place. Leaning on strong and accurate data for staff scheduling requires that you also be able to factor in the peak sales periods of your restaurant. A POS solution can provide you with the ability to run real-time reports to get a clear, graphical picture of when your customers will be dining with you. This makes it easier to schedule adequate staff to handle the busiest of rushes.
Having an app-based POS solution gives your staff an easy way to manage their schedules while away from work. From the app, they can dictate the times they are available or unavailable for work, and can even switch shifts with each other, based on parameters you set. This makes payroll equally easy, as thresholds can alert you to employees that are nearing their hours worked cap. It can also show you who is lagging in tips, triggering an alert to provide them with additional training.
Using an Innovative Point of Sale App to Streamline Inventory Tasks
Using your POS-supplied app also presents you with some exciting inventory management opportunities. Establishing low-stock level alerts, and triggering re-orders when those thresholds are reached, gives you an automated assistant to keep the meals freely flowing out of your kitchen.
Sales data can be analyzed to identify the overall customer response to all of your menu items, including up-charges. The insights you gain from this allow you to remove downward trending items and to replace them with items that better suit your customer’s appetites and cravings. You can then achieve the sought after balance of maintaining an inventory of all the ingredients you need, but without having to discard items due to past expiration or use-by dates.
Do You Know How to Select the Best Restaurant Point of Sale App?
The benefits of upgrading to a next-gen POS platform are numerous. However, so are the number of different POS apps available on the market. Instead of letting the choice of an app become stressful and tedious, let the experts come in to help you make the correct choice for your restaurant. Choose a consultant who knows the restaurant industry inside and out and has their pulse on emerging POS trends, so they can provide you with the best POS app fit possible.
When you reach out to talech, you gain more than a POS solution provider. We take the time to learn your business inside and out so that the solution we recommend and implement for you represents exactly where you are and where you want to be down the road. This helps you to improve the reputation of your restaurant and to elevate your customer service to new heights. Reach out to us today to sign up for a free demo and find out how we can revolutionize your business.
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