It is important to greet customers with a presentation of a relaxed, organized salon when they first enter. Those vital first thirty seconds sets the tone for their attitude and expectations towards you, as well as determines just how much trust they will place into the hands of your stylists. This requires you to place added emphasis on the look, feel, and overall flow that your customer-facing staff exhibits in front of clientele. Salon point of sale equipment can help.
An important element of creating a clean and smooth running salon atmosphere is the reduction of the tasks your staff must perform while entertaining customers. Integrating a formidable POS software that applies next-gen technology to your day-to-day operating tasks is a great start. This allows you to modernize how you manage client bookings, determine cosmetic trends among your regular clients, and have introduced time-saving processes that make inventory management a breeze.
Have you considered the impact that your salon point of sale equipment has on the overall look and feel of your salon? Does your reception station appear clean, or is it reflective of a behind the scenes chaotic madness that trickles into your staff’s creativity? Examining the POS hardware options that can clean up the appearance of your salon while giving your staff new and more effective ways to interact with clients can help to broaden your brand and build a higher level reputation.
Cleaning up the Reception Desk a Great Starting Point
The key to any effort to present a crisp, modern experience is through minimization. Increasing the number of devices you must use to conduct business brings higher support costs. This also increases the likelihood of having devices fail, while your stress levels tick upwards. Your reception desk sets the tone for a client’s visit. How they are greeted, the quickness of your system to pull up appointment details, and viewing past customer history are all elements that should be easily viewable without the need for a computer screen.
All of this can be accomplished through the use of a tablet-based POS hardware solution. The wide variety of mounting brackets, Bluetooth peripherals, and a reduction in your carbon footprint all contribute to saving both desk space and utility costs. Also, the crisp feel of an iPad-based tablet solution projects an air of technical prowess and confidence on your part. This feeling becomes contagious, especially after clients observe the ease in which your reception staff and stylists can seemingly predict the customer’s ideal salon experience.
Using minimal equipment and basing your POS hardware architecture on iPad tablets gives you further methods to help clean up desk clutter. The security of iPad hardware and iOS devices provides you with white gloves support and gives you flexibility for a wide range of peripherals, including standard printers and receipt printers. This also allows you to utilize robust Bluetooth technology to engage in cord-cutting practices, which helps to keep your reception desk clutter-free.
Point of Sale Tablets are a Stylists Best Friend
Staying on the cord-cutting aspect of advanced POS hardware technology, tablet-based POS hardware solutions have been a rapidly growing market segment. Leveraging the mobile abilities that tablets can provide, while still possessing the power and flexibility of a computer terminal, will revolutionize how your stylists can enhance customer engagements. The introduced tablets, when running an app from your POS software platform, empowers them to provide advanced and personalized service.
Stylists are freed from running to a terminal to check inventory for supplies, popular hair or nail colorings. Also, a tablet allows them to present an indecisive customer with photos of trending styles all serve to make life easier on your stylists. Stylists can also easily demonstrate to the client in their chair what a specific style or coloring may look on them. Finally, your staff can update a customer’s profile so that any of your staff can easily manage the customer’s next session without going through the initial discovery process.
The use of tablets within your salon can allow customers to book their next appointments or series of appointments, assuming the right POS software is in place. This reduces misunderstandings between stylists and customers, or stylists and receptionists. Also, in keeping the stylist in the loop from start to finish, customers will leave assured that appointments are scheduled correctly and have the right amount of time allocated to them.
Payment Processing is No Longer Chained to the Reception Desk
Selecting tablets to form the backbone of your salon point of sale equipment frees your payment processing from being solely handled at the front desk. Tablet-based POS devices allows customers to pay while still in the chair and gives the customer the choice of receiving a receipt at the reception desk or via email. With this in place, you greatly reduce your reliance on the front desk, allowing your reception staff to focus on the salon environment or any other outstanding tasks.
Moving into a streamlined hardware platform for your POS system affords you the opportunity to expand the types of payments you can accept. Tap card payments, as well as mobile or e-Wallet payments, become a realistic option that can, in turn, attract new customers while strengthening your ties to existing clients. This can be especially important, as salons are among the first business sectors to explore going cashless.
Guidance Toward the Right Salon Point of Sale Equipment
The salon point of sale equipment you have in place is only as strong and capable as the hardware you use. Integrating POS hardware that is versatile, comes with white gloves support, and allows you to create a cleaner salon environment brings the potential for explosive brand and reputation growth. Selecting the right hardware, though, can feel intimidating. This is why it is important to seek the assistance of an expert in POS technologies.
Any POS consultant you consider must understand the basics of operating a salon while demonstrating that they are on top of emerging POS trends. They will take the time to examine your business operations to devise a concise strategy that suits your needs while creating the ambiance you are striving to achieve. In the end, they will invest just as much time as you do in helping to build a successful and sustainable salon business model.
Retaining an expert in POS and developing customer satisfaction is a priority to ensure your success. You will require a wide range of customizable features, scheduling and flexible hardware options for your POS to drive your success. At talech, we developed an appointment scheduling solution that seamlessly integrates into your POS system for salons to leverage to their advantage. Contact us today to sign up for a demo and to learn more about how talech can be your valued POS partner.
Want to learn more about developing customer satisfaction?
Get your free Demo