The familiar standby, the cash register, sits proudly on your counter. You have painstakingly placed it in an ideal location and surrounded it with tantalizing treats and microdisplays of products aimed at guiding customers towards adding a bit extra to their purchase. But unfortunately, despite your efforts, inefficiencies start to become evident. Cafe point of sale iPad apps can help.
The location of your POS register impedes the entry and exit of customers during busy periods. Also, the line of those simply looking for a coffee on the run grows increasingly nervous and tense at the increasing wait times. Thoughts of “I just want a cup of coffee, how hard can this be” fills their minds as does the urge to leave so as to not be late for work or that early morning meeting.
Your initial results seemed encouraging; what business would not want a line out the door? This should indicate that your business is healthy and thriving and that the traffic flow you designed is being embraced by customers. But instead, as the weeks pass, you watch your morning rush suddenly vanish. What happened?
Customer Expectations Change with Consumer Tech Evolution
Maintaining a high level of technical readiness is hard enough, but creating a strategy to keep you a step ahead of consumer expectations seems out of reach for many cafe owners. Adding to the general uneasiness of cafe owners is the hard truth that in order to adapt to the changing technology appetites of your customers, you must make every effort to gain forward traction towards using cutting-edge tech.
How can a cafe owner be expected to stay abreast of emerging technology trends and build their business, all while not losing their minds? Thankfully, the process of keeping up with emerging tech trends can be a simple endeavor. All this requires is a little research and a trusted POS consultant, who can provide demonstrated ability in the area of POS solutions and how they work in the cafe environment.
Engaging with a POS expert will yield certain advantages. For example, many cafe owners have discovered business-wide efficiency gains through the use of iPads as the foundation of their POS platforms. Stepping back to the scenario above, let’s examine what elements of that cafe’s customer experience could have been changed through the use of implementing an iPad-based POS platform.
Line Busting Increases the Service Accuracy and Speed
The cafe in our example cost definitely could have benefited from a practice called line busting. In short, line-busting is a process in which orders can be given and paid for before the customer reaches the front of the line. This presents cafe owners with two key benefits that both work towards the overall improvement of the customer service that is offered.
First, your customers gain the freedom to order however and whenever they choose. The control over the experience in your cafe falls into their hands and is largely driven by an app provided by your POS solution provider. In handing the reins of power over to the customer, they will feel more involved and will possess the feeling that you value their business and have a level of respect for their time.
Your staff gets a breather here as well, thanks to the ability to focus more time on filling orders and less time at the register. Pre-ordered items allow you to stage preparations for the most commonly ordered beverages and food, reducing the amount of up-front work required. Also, equipping your staff with iPads allows them to move down the line, tablet in hand, to take orders and payments. This all provides your customers with faster service while lifting some of the weight off of you and your staff’s shoulders.
Getting Ahead of Ordering Trends via Advanced Inventory Controls
Understanding product trends and potential popularity surges is a crucial, and a very difficult task to master. Managing inventory presents you with challenges in both accuracies and lost production time, and then there is the step of merging this information into your transaction data. Accomplishing this using multiple proprietary systems, or using manual compilation, is possible but extremely time-consuming.
Many POS registers, even when they are connected to a capable POS software foundation, can help ease this process. They do present you with certain limitations, however, many of which can be addressed by an iPad POS app. In this way, you gain freedom of movement when performing multiple business-critical tasks that allow you to regain the technical lead from your customers.
Your iPad POS app must give you the ability to create accurate reporting around trending requests from customers, as well as to monitor inventory in near real-time.
This allows you to proactively shift inventory priorities while your seemingly limitless stock of ingredients works to endear your cafe to your clientele. These all work together to present a cafe that works with precision and shows a high valuation of customer service.
Cafe Point of Sale iPad Apps Provide Precision Management
Loading a next-gen POS app to an iPad gives you a couple of key benefits in maintaining precision in your inventory management, and then integrating this into your customer transaction data.
- App-based inventory viewing. The ability to manage inventory during the breakfast rush may seem to be an insane prospect, but not if you can access your POS system via your iPad. You can monitor stock levels both in the back and at the counter, allowing staff to quickly refresh the frontlines of your customer-facing counter before production delays slow the line.
- 24/7/365 Inventory Access. Cafe point of sale iPad apps can typically be loaded on iPhones as well. This means you spend less time in your cafe after hours performing tasks, allowing you to regain better work/life balance while not losing touch with the important processes that require vigilant monitoring.
- Create reports as you go. The ability to generate reports that tell you all you need to know is a vital component of any modern POS solution. But, possessing this ability on your iPad POS registers is an invaluable asset when making important decisions around your data.
Giving your staff the ability to bust the line, while knowing exactly how long the wait times are or being able to view real-time information about out-of-stock items, prevents delays in product fulfillment and reduces customer frustrations. In turn, this elevates your business reputation and brand to new heights, all thanks to the utilization of next-gen POS technologies.
Managing a Cafe Point of Sale iPad Upgrade Requires a Knowledgeable Hand
Determining that a move to an iPad-based POS solution is a difficult one to make. However, as consumer expectations grow, so does the sense of urgency you must have in addressing them. Improving the customer experience and reducing the limitations that a hard-wired POS register places on staff is only part of the story.
The fact is, utilizing an iPad, an app-based POS solution will present you with efficiency gains in all areas of your cafe. Making the determination, however, requires a keen eye on POS technology trends blended with expert knowledge around the inner workings of a cafe business.
Introducing cutting-edge technology opens the doors of possibility to you. These deepen your customer relationships through a designed customer experience that they will swear was built for their individual tastes. The process and strategies that talech delivers to you will allow you to prevent the mishaps of the past, and thrust you into a new world of technology that boosts your brand. Contact us today to see how talech can bring your iPad POS dreams to light.
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