Keeping up with new and emerging trends is exactly what bar and restaurant owners must do to maintain high levels of customer engagement. Determining the trends to follow, and sorting between those that have staying power versus trends that whisk by unnoticed is an important soft skill for you to possess. Staying on target with meeting customer expectations through trend matching is only one part of the puzzle. Another part is bar and restaurant POS software.
So what about your POS solution? How trendy are the tools you are using to monitor and operate your bar restaurant? While you may think these are out of sight items, think again. Customers notice how long it takes to order, to pay for a drink in a hurry, and most definitely note the accuracy in which their requests are fulfilled.
As consumer technical expectations increase, so will the trends that your customers expect you to be following. And, though some bars and restaurants may be able to ride nostalgia and avoid many of the technology enticements that are becoming a standard expectation, odds are you are not one of these establishments. So now what? How can you select the appropriate trending POS tools for your business without causing the ledger to bleed red?
Diving into POS Software Trends Starts with Self Analysis
The process that goes into analyzing trending POS solutions and determining where and how they fit into your business requires a patient touch. Taking the time to investigate how all areas of your business functions provides you with the knowledge needed to make smart, effective, choices about emerging POS features. This allows you to develop a concise, well-planned strategy for keeping the foundation of your business running smoothly.
Details in hand, you can examine new and exciting developments in the POS industry. While many of these do not necessarily apply to bar or restaurant owners, there are still some exciting recent developments that feel as if they were invented for you. These latest features are great for any bar and restaurant and have been proven to improve operating efficiencies while helping to retain customer interest.
Mobility Features Quickly Becoming an Industry Standard
One of the biggest and most impactful trends emerging in the POS marketplace is the use of mobility. The freedom of use and the creation of an omni-channel presence that can be presented to your customers provides multiple game-changing scenarios. These, in turn, are almost certain to meet the growing technical expectations of those walking through your doors.
POS solutions that introduce mobility features to your business typically will deliver an app that can be used internally by your staff and externally by customers. This gives you some great options, such as online reservations, take-out and delivery service orders, plus a newer trend called table-side ordering. These solutions will present you with flexible and robust hardware solutions as well, making this a blend that you must consider.
Introducing Tablets into your Bar or Restaurant Environment
Tablets provide you, your staff, and customers with some very enticing and trendy features. Equipping your wait staff with tablets gives them an easy to read, visual reference that makes taking customer orders easy while greatly improving accuracy. Bartenders can yield the same increases in order accuracy. By presenting them with visual references around drink types, sizes, and ingredients, you reduce the occurrence of ordering errors.
In both cases, your staff gains efficiencies in a few key areas. First, they no longer have to spend time checking on items in the kitchen. Also, they no longer will make that painful visit back to the customer to inform them that the ordered item is no longer available. Finally, the ease in which staff can present upcharge items or specials assists the customer with feeling at ease with their ordering choices.
Tablet-based bar and restaurant POS software can introduce some important features that may help you stand out from the crowd. Tableside ordering and payment, without the need for any wait staff interaction, allows the customer to set the tone for their experience. Also, tablets mounted on customer tables can provide an expansion of entertainment options, such as trivia nights, limiting the amount of time your staff must spend administering to these items.
Strategic Modernization of Staff Management Tasks
The cutting-edge trends that are emerging in the competitive POS platform market will provide advantageous gains towards how you manage your staff. The mobility trend is a vital element of this here, as mobile apps serve to enhance the way you interact with your staff. Not only will the tools provided here give you better insights into staff performances, but it will serve to build lasting relationships with the members of your staff.
Empowering your staff to take control of their shift scheduling via an easy to use mobile app gives them better work/life balance. For you, tweaking staff schedules to match up with the peaks and valleys of the customer flows will ensure that you are fully staffed during the busy times while seeing little idle time during slow periods. This makes payroll easy as well and should give you the monitoring capability to ensure that hours aren’t missed.
Also, many of the trend-setting POS solutions today give you the ability to easily integrate production metrics for staff, such as hours worked compared to tables serviced, to the transactions that occur during their shift. This way, you can see key performance indicators, such as tip rate, and identify places for improvement, such as charged-off meals due to mistakes. This gives you a better handle on your staff costs while empowering them to perform at their best.
Better Use of Data for Heightened Financial and Inventory Accuracy
Tracking your finances have most likely been a long time source of long hours and anxiety. Thankfully, many POS trends in the bar and restaurant sectors have addressed these issues for you. The ability to monitor inventory as the night progresses gives you an edge in managing your bar or restaurant offerings. You can see where product leakage is occurring, giving you the ability to rapidly address the issue before the incidents become costly.
A key trend in POS architecture has been to allow the integration of multiple sets of data so you can create customized reporting around most any area of your operation. The effect that this will have on your ability to manage both the financial health of your business and the customer experience will prove to be game-changing. Accomplishing this, however, requires a specific skill set that may lead to you seeking outside help.
Engage a Consultant with its Pulse on Bar and Restaurant POS Software Trends
Establishing yourself as a go-to destination for your customers is not easy. It requires your years of experience to get all of the nuances around how you engage your clientele to be just right. Implementing new POS functionalities is not any different. Knowing at a high level what a feature can achieve is one thing; it is another to effectively implement it and configure it correctly.
Staying on top of trending POS technologies is what talech is here to do for you. We ensure that the latest, cutting-edge POS technology is readily available and adaptable for the specific needs of your business Contact us today to see a demo of how your business can be improved by trending POS technologies.
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