Take a moment to look around your restaurant. Examine, in close detail, just how your place settings impeccably match the décor of the dining area. Now, turn towards the kitchen. In the quietness of the hour before opening, notice how the tools of the kitchen staff’s trade gleam in the light, at the ready to provide the delicious offerings on your well-thought-out menu.
While these aspects all contribute towards your overall success, will this sense of peace and accomplishment be present when examining your POS solution? Are you keeping up with the demands of your industry? What about the expectations of your customers? Does your POS system keep you up late into the night, not from worry but from the need to perform a never-ending checklist of daily tasks manually?
Aligning Technical Needs to Customer Expectations
The rapidly evolving POS software market has been forcing many restaurants to seriously consider upgrading their POS systems. Taking advantage of the limitless features that provide savings in both costs and time are only part of the force driving the explosion of POS tech. Customers are raising technical expectations to be involved when creating their dining experience, and responding to these is a challenge that today’s restaurant owner must meet.
There is a handful of features that you can introduce quickly and easily to satisfy not just your customer’s tech appetites, but also those of your restaurant operations. And while there is an almost endless assortment of modern POS functionalities available on today’s market, it is important to note that these are not one-size-fits-all. Rather, they require an experienced eye and in-depth research into your operations to guarantee that the products you select fit your operations seamlessly and effortlessly.
We have uncovered a small selection of POS technology solutions that universally fit any restaurant’s bill of needs, from fine dining to food trucks. Using this as a guide will uncover the mysteries surrounding the technology upgrades you have long been seeking, but may have felt limited in executing.
Cloud-Based POS is Quickly Becoming an Important Requirement
The cloud is mentioned in almost every technology trend you hear about, and the restaurant industry is no exception. The cloud provides restaurateurs with some pretty exciting features that can be leveraged to grow the bottom line while presenting valuable opportunities to expand brand presence. As the functionalities of cloud-based POS systems continue to evolve, so must their presence inside of your restaurant.
Data management and security functions are driving components behind the influx of cloud-based POS platforms into the food and beverage industry. The ability to upload captured data from POS terminals, kitchen display systems, inventory usage, and customer rewards programs into the cloud gives restaurants keep it out of harm’s way. This adds a layer of security to your customer’s data, your own data, and removes key physical elements of it ever being compromised.
Leveraging Mobility and mPOS to Develop Restaurant Efficiencies
Building on the foundation that cloud-based solutions can offer, the world around mobility, especially the progress made in the emerging mPOS marketplace, provides restaurants with new technological benefits. Restaurants gain the ability to access data from anywhere, and anytime, freeing you and your managers from being shackled to a desk. The key characteristics of introducing mobility into your restaurant will allow you to execute reports and other monitoring tasks from the convenience of a mobile app.
The mobility technology in an innovative POS solution can be used to introduce mPOS into your restaurant. With the mPOS-enabled infrastructure in place, your staff will gain valuable time as they shift from spending time at the register to taking orders and payments while standing in front of the customer. This keeps the customer engaged with your staff, while the customer gains confidence in your staff’s ability to execute orders with a high level of accuracy.
Another advantage of moving to an advanced mPOS solution is the ease in which staff can now be managed. With the integration of POS, mobile devices, and the cloud, staff scheduling and payroll has never been easier. Staff can interact with your scheduling calendar via an app to mark themselves as available for work. Also, the new functionalities here allow staff to swap shifts, enter in time, or request time off.
Staff management using the advanced solutions now available provides you with another tool to not just process payroll but to also conduct accurate performance evaluations. With a few taps of a finger, you can monitor tip rates, attendance, time card discrepancies, and order accuracy. These all contribute to creating a more efficient staff, while ensuring that your customers receive the best service possible.
Utilizing the Booming Tablet Industry to Capture the Diners’ Attention
With cloud-based computing and data storage arriving on the scene and with mPOS primed to make a large impact on how restaurants conduct business, a new tool must be engaged. Smartphones and tablets both appear to fit the bill, and with the right POS system in place apps can easily be loaded onto either type of device. Although smartphones may be a little less expensive initially when it comes down to overall usability tablets ultimately get the final nod as the preferred tool of choice.
Equipping your staff with tablets allows them to see the same photo-based menu selections, making order taking as simple as tapping the screen in the right place. Meal options, add-ons, and upcharge items can be clearly displayed here as well. You may even be able to connect your menu to your POS transaction data to display the most popular upcharge items in real-time. Also, the removal of menu items can easily be done and pushed to each device, limiting those awkward interactions where staff must tell a customer that an item is out of stock.
Tablets can be mounted table-side to give customers the power to order without the presence of wait staff, to submit payment without waiting for the check, or to provide dining entertainment. Using tablets in this manner has been the standard for La Guardia Airport in New York, and has been highly popular with travelers due to the ease of the dining experience. There is nothing more personal to a dining experience than presenting a customer with the ultimate means to control all aspects of their time at your table.
Using a Knowledgeable Partner to Identify Your Top Restaurant Technology Solutions
The ability to gain versatility with your restaurant requires that you move towards a technology solution that brings optimization back into the fold. Managing and securing data in the cloud is a great starting point. Becoming fully optimized goes beyond data, and requires that you closely examine how your staff operates and where your customers would feel empowered to create an experience that leaves them feeling like they have just dined at a friend’s home.
Many of today’s POS solutions can give you and your staff a more effective way to manage operations from the hostess station to the freezer. Learning how this can be achieved requires that your finger on the pulse of emerging restaurant tech. Your time is too valuable for this, making the engagement of an experienced POS consultant the smart move.
Enlisting the help of an expert is crucial for determining if your restaurant is ready to move into the emerging technologies behind cloud-based POS, mPOS and tables. When you are ready, talech will examine your operations from top to bottom, developing a solution that blends emerging technologies with your business needs and goals. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.