Patience is thin for today’s customers, especially when faced with long lines or delays of any kind. Whether it is waiting for aisle assistance, or for a server to ask about a menu item change or even a price check at the register, can all be the cause for a customer to feel unappreciated. Our instant gratification culture has placed more pressure on small business owners than ever before, and it is not going to get better anytime soon.
Identifying ways to show that you value your customer’s time without running yourself or your staff into the ground is a crucial challenge that must be addressed. But how? The value of having modern POS software in place is well known at this point, and so should be the value of seeking a flexible and scalable POS solution. With varying points of automation and process monitoring available to small business owners, what’s next? What else is possible to address the consumer’s growing demand for instant gratification?
Jumping Onboard the Global Trend of Handheld Point of Sale Systems
As the technical demands on small business owners rapidly expand, so does the technology available to address the changing business atmosphere. Taking control of customer service in your business requires that you develop a proactive approach aimed towards exceeding customer expectations. The need for modernization and portability is serving to drive forward one of the latest POS trends on the market: POS handheld solutions.
These are poised to take advantage of advancing POS technology to help you to improve the customer experience while giving your business the mobility to achieve a high level of efficiency and flexibility in your business. Deciding which features your business requires will be your first step towards modernizing operations. As you begin your search for the perfect POS handheld solution, there are a few key features that you must familiarize yourself with so you make the best choice possible.
Line Busting at its Finest
Nothing is more frustrating than standing in line with one item while watching impatiently the five customers in front of you with carts full to the brim. Line busting can be a business saving offering, but it must be implemented correctly and operate efficiently to be impactful. Leveraging handheld POS devices provides customers with quicker service and reduces the pressure on your staff to keep the line moving. It also reduces errors at checkout, and if logically deployed, can even give you more space thanks to a need for fewer checkout counters.
The abilities that handheld POS devices provide to you and your staff must include the ability to process payments or returns anywhere in your store. Also, the POS handheld solution you select should allow you to provide product exchanges or quickly perform inventory or price lookups in the event your customer notices a discrepancy in either the product description or listed price.
Restaurants gain the ability here to process payments right at the table. This reduces customer wait times and providing an additional layer of security, as the customer’s credit card will never leave their sight. QSRs and cafes can greatly reduce their wait times by having staff take orders and payments while customers are in line for food and drink items, allowing your staff to be focused on order filling.
Centralized Data and Enhanced Data Accessibility
Giving your staff access to customer data can be an empowering move. They can view purchasing and return trends to determine points of focus when a customer enters the store. Wait staff can look up a customer’s history to determine which specials should be recommended or to help new customers in making a choice by pulling up data about the most popular dining options at present.
Equipping your employees with handheld POS devices allows them to quickly and efficiently interact with customers, personalizing the individual experience as they move. This heightened level of mobility serves to impress your technical prowess with your clientele. It will also contribute to the growth of your brand and its reputation, as your staff will demonstrate an uncanny ability to provide answers at a moment’s notice and without having to leave your customer’s side.
The data you gather from your customer transactions and the shelf scans by your staff will present you with valuable insights into the habits and desires of your customer base. You and your staff can view these glimpses into the mind of the customer and make real-time inventory decisions and use incentive pricing decisions to stay one step ahead. With this combination of your backbone business processes and an in-store mobility solution, you have transcended the expectations of the customer and gained concise productivity gains…all with a few simple swipes of a finger.
Centralized data storage introduces an extra layer of functionality and security into your business. Internal technology hardware requirements are greatly reduced, data is safer and can be accessed even in the event of an emergency, and reports against data can be run even when you are away from your business. This may even give you the ability to offer mobile payment options to further elevate your status in the mind of the customer.
Taking Payment Processing to the Next Level
The great thing about today’s POS handhelds is the broad range of payment options that can be accepted. As consumers continue to drive the next generation of payment types, you must equip yourself with the ability to adapt. Enabling your business to accept a wider range of payment options means fewer lost sales and a better relationship with your customer base. This projects a modern image of your business to the community and broadens the scope of your branding voice.
Securing payments, a necessity now more than ever, is easier to achieve. Customers never lose sight of their cards. Encrypted communications send transaction data to both your centralized POS data storage and payment processor. And your ability to accept new payment options such as tap cards, EMV chip cards, or e-Wallets, widens your reach and instills a sense of security in your customers. This makes you the trendsetter on the block and is all thanks to an intricately designed handheld POS solution.
Introduce Handheld POS Systems Into Your Business
The versatility you can gain with implementing POS handhelds into your business is game-changing. You gain a competitive advantage when POS handhelds are utilized to their fullest capacity. The ability to give the customer near-immediate responses and service through a concise technical solution speaks volumes of the lengths you are willing to go to in assuring them of a personalized experience.
Knowing the key driving factors behind the handheld POS market is critical in making the right decisions around where these fit into your plans. The still exploding mobile device market is full of advantageous functionalities that will elevate your business to a higher level. Getting this done requires a deep level of expertise not only around emerging POS technology but in dynamics surrounding small businesses today.
Seeking the assistance of a POS expert is an important aspect of implementing a handheld POS solution that fits the bill. We at talech understand just how important this is to your long-term success, which is why we invest the time required to fully identify the key business challenges you face. Contact us today to sign up for a demo and to learn more about how talech can be your valued POS partner.