It’s the lunch rush at your cafe and things have never been more hectic. Your baristas keep losing track of their orders and making errors, the line is stretching to the door, and customers are starting to get fed up with the wait times. In all the chaos, you find yourself wishing for a better system that could handle your business’s needs more effectively and better keep your staff on track. You wonder if a solution like that even exists. Lucky for you, it does.
While many business owners have relied on traditional POS systems for decades, older technology is starting to lose its effectiveness. Bulky, outdated terminals make it more difficult to address customer needs and the lack of impactful reporting tools means that, even though you’re able to process sales, that’s about all you can do. Nowadays, tablet-based point of sale systems make it much easier to interact with your customers, create an “endless aisle” experience, and boost your business’s mobility, all from a device you can tuck away in your pocket.
A Tablet-Based POS Benefits Improves the Customer Experience
One of the most visible aspects of upgrading to point of sale tablets is seen in your customer experience. Modernizing your POS solution to a tablet-based system gives you a more versatile way to enhance customer interactions. This is seen in perhaps the most obvious area, the final transaction, where the seamlessness and flexibility of processing payments, stock queries, and even returns, speeds up the time at the register.
Restaurant owners see great benefits when their wait staff and counter staff are armed with a POS tablet solution. Cloud access means that you’re able to check on your restaurant at any time of day, from any location. Need to make on-the-go menu changes? You got it. How about remotely setting up a customer loyalty program? Cloud configuration makes this a snap.
Order accuracy is vastly improved by utilizing simple touchscreen technology that can be configured to help your wait staff always be more aware of order modifications, special items, and any items the kitchen may no longer have in stock.
The capabilities a tablet-based POS solution presents to you, your employees, and your customers are broad and far-reaching. You gain the ability to flexibly access any information needed by your customer, setting you apart from the competition. You also gain added security, as this keeps a customer’s credit card within their sight at all times, affording them the peace of mind that a legacy POS system doesn’t always provide. You also remove the barriers of the aisle-based sales approach by letting your POS solution do the heavy lifting.
Endless Aisles Help You Reinvent the Shopping Experience
When thinking about a POS beyond the register, ask yourself: What if your tablet-based solution could go with you throughout your store? This level of hardware flexibility and mobility will allow you to search for items in your storeroom without having to leave your customer waiting for you to return. This gives you the benefit of creating the option of “endless aisles,” where you’re able to interact with the customers, conduct sales, and handle orders all while you’re on your sales floor. Not only does this reduce the likelihood of customers leaving your store empty-handed, but you also gain the bonus flexibility of drop-shipping their items right to their home. This saves them a trip back to your store and works towards further deepening their positive impression of your business.
There are benefits for those of you in the restaurant industry, too—some aspects of the “endless aisle” apply to you as well. For example, in a grab-n-go business situation, you can have staff conduct “line-busting,” where they can take orders from customers in line and get them into the kitchen. This gives you the maximum level of kitchen production while engaging with the waiting customers, all without holding up the line. It speeds up production and reduces wait times, both of which are crucial for quick-serve businesses. The efficiency provided by an endless aisle approach for both restaurant and retail will be reflected in your bottom line.
Point of Sale for Tablets Boosts Your Overall Mobility
Point of sale for tablets goes further than presenting a clean, precise tool for customer interactions or inventory management. The mobility options presented to your business by a tablet-based POS system allow you to take the show on the road without missing a beat. Do you rely on trade shows or street fairs to give your bottom line an added boost? Do you run a food truck that travels from spot to spot throughout your city? Take your business with you. Are you taking a vacation but want to keep an eye on the performance of your newest location? Sneak a peek at your tablet to see how your stores are handling your absence as well as overall staff performance. With a tablet POS, it’s really that simple.
Whether you’re a mobile business that needs to be able to process sales on the go or you perform consultations at client locations, it’s important that your POS system is just as flexible as your business. After all, it would look a little funny if you strolled into a customer’s office carrying a massive cash register and an older touchscreen terminal, wouldn’t it? A tablet-based system means that even the most on-the-go businesses are able to retain their competitive edge. So now that you know a tablet system would work best for your company, how do you decide on the right tool for the job?
Seeking an Expert Opinion on Tablet-Based POS Systems
As the business world continues to transform into a more agile, flexible environment, the need to update your POS system becomes even more critical. While the obvious benefits of inventory management and secure payment options apply and should not be minimized, the opportunities that a tablet-based POS solution can bring to your business operations should not be ignored. Mobility options, dynamic checkout and ordering options, and moving to an innovative “endless aisle” retail model are not possible without a state-of-the-art, well thought out POS solution.
When you enlist the help of talech, you gain an expert that works with you to identify and implement a tablet-based POS solution. We work to understand your business challenges both in the present and in terms of your projected growth, in the end applying a solution that helps position you ahead of your competition. With a wide range of customizable features and flexible hardware options to choose from, you can feel confident knowing the system you’re implementing gives you the results you desire. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.